Use AirWatch Telecom Management functionality to create and assign the telecom plans both to currently enrolled devices and to any devices yet to be enrolled. Configure plans with specified carriers, usage limits, peak usage intervals, and billing cycle dates.

You can allocate mobile assets to plans through device search, list entry, or bulk upload. For devices with no assigned telecom plan, use automated rule-based dynamic assignment to assign plans by country, carrier, organization group, and user group. Once configured and assigned, compliance policies can be enforced for telecom plans.

To create a Telecom plan:

  1. Navigate to Telecom > Plan List and select Add a Plan or select the check box next to a current plan. Select Copy to copy the details of an existing plan.
  2. Configure the Telecom plan details.

    Setting Description
    Plan Name Enter a name for the telecom plan.
    Country/Carrier

    Select the country in which the telecom plan originates.

    Select the name of the mobile service provider for the telecom plan.

    Roaming Partners* Add roaming partners so that connections to listed networks do not trigger roaming status and count as normal usage for the plan.
    *The roaming partner feature can whitelist the status of iOS and GSM/LTE Androids.

  1. Configure the Telecom Plan Limits:

    For voice, data, and messages, select the Individual Plan or Pooled Plan to set whether the data usage limits apply for individual or pooled data plans. For individual plans, the usage applies to each device in the plan. For pooled plans, admins can specify the threshold of usage or an unlimited amount of usage to be shared among all devices in the plan. Plan usage can contain only up to 2048 GB.

    For voice and SMS usage, you can select which direction of usage is monitored. These selections allow AirWatch to collect and display the usage information for which you are billed in your country or region.

    Setting Description
    Voice Limit

    Enter the maximum number of minutes allowed per billing cycle. Select the Unlimited check box if there is no voice limit.

    Select the Usage Type based on what usage is billed in your region or country:

    • Select Total to monitor usage for all incoming and outgoing calls.
    • Select Outgoing to monitor usage only for outgoing calls.
    • Select Incoming to monitor usage only for incoming calls.
    Message Limit

    Enter the maximum number of text messages allowed per billing cycle. Select the Unlimited check box if there is no messaging limit.

    Select the Usage Type based on what usage is billed in your region or country:

    • Select Total to monitor all messages, incoming, and outgoing.
    • Select Outgoing to monitor only outgoing messages.
    • Select Incoming to monitor only incoming messages.
    Data Limit Enter the maximum data usage allowed per billing cycle in either megabytes or gigabytes and use the drop-down menu to select MB or GB, as needed. Select the Unlimited check box if there is no data limit.



  1. Configure the Telecom plan Billing Details.
    Settings Description
    Peak Voice Time Interval Use the drop-down menu to set the time-frame that AirWatch monitors for voice usage, or select the No Peak Interval check box if you like AirWatch to monitor for calls made throughout the day.
    Billing Cycle Resets Use the drop-down menu to select which calendar day of each month resets the monthly billing cycle for the telecom plan. All usage and telecom-related compliance rules reset on the selected day each month.
    Roaming Approved Use the drop-down menu to specify if roaming internationally is allowed for the telecom plan. This helps AirWatch to accurately graph the device in the dashboard to show the approval status of any currently roaming devices.
  2. Select Save to add the telecom plan to AirWatch or Save & Assign to add the plan and immediately assign it to devices. If you select Save & Assign, skip to step 4 of the following section Assigning a Telecom Plan.

The limits can be changed but the plan type (individual or pooled) cannot be changed.