The iOS Agent Settings page lets you configure various options that affect the iOS Agent mobile app.

General Tab

  • Current Setting – Select whether to Inherit or Override the displayed settings. Inherit means use the settings of the current organization group's parent OG, while Override enables the settings for editing so you can modify the current OG's settings directly.
Setting Description
General
Disable Un-Enroll in Agent This setting disables the user's ability to unenroll from AirWatch MDM using the Agent. This setting is only available in the AirWatch Agent v4.9.2 and higher.
Background App Refresh

This setting tells the AirWatch Agent the maximum allowed time interval to refresh app content. Some applications run for a brief period before reaching a suspended state. Background App Refresh is a feature in iOS where the application itself wakes from this suspended state. During this refresh, the AirWatch Agent reports information, such as compromised detection, hardware details, GPS, iBeacon, and telecom, to the AirWatch Console. The frequency at which the Agent refreshes is controlled by the OS and only completed during efficient times, such as when the device is plugged into a power source, frequency of use, or connected to Wi-Fi.

To take advantage of the Background App Refresh feature, this setting must be enabled in the AirWatch Console, the AirWatch Agent cannot be killed on the device, and Background App Refresh must be enabled on the device for the AirWatch Agent under Settings > General > Background App Refresh.

Minimum Refresh Interval Select the minimum amount of time that must pass before the device attempts to refresh app content.
Transmit on Wi-Fi only Enable background refresh to occur over Wi-Fi connections only.
Area
Collect Location Data This setting enables the AirWatch Agent to collect GPS data from devices. Whether or not data is actually collected depends on the privacy settings set in Devices > Device Settings > General > Privacy.
Detect iBeacon Region This setting enables the AirWatch agent to listen to iBeacon information in regions where the device is located.
Telecom
Collect Cellular Data Usage This setting enables the AirWatch Agent to collect cellular data use from devices. Whether or not data is actually collected depends on the privacy settings set in Devices > Device Settings > General > Privacy.
Self Service Setting
Self Service Enabled

This setting allows users to view their user account status, device compliance status, and assigned compliance policies from within the AirWatch Agent. If enabled, users can see if their devices are compliant.

For more information about enabling users to sync their devices to check for compliance status, see the following AirWatch Knowledge Base article:  https://support.air-watch.com/articles/115001662408.

SDK Profile
SDK Profile (Legacy) This setting specifies the SDK profile you want to apply to the AirWatch Agent. SDK profiles can be used to enforce geofencing, create custom branding for the Agent and more.
SDK Profile V2 This setting specifies the SDK V2 profile you want to apply to the AirWatch Agent. SDK profiles can be used to enforce geofencing, create custom branding for the Agent and more.
  • Child Permission – Select the available behavior of child organization groups that exist below the currently selected organization group. Inherit only means child OGs are only allowed to inherit these settings. Override only means they override the settings, and Inherit or Override means you can choose to inherit or override settings in child OGs that exist below the currently selected OG.

Notification Tab

These notification settings ensure the AirWatch Agent can send push notifications.

  • Current Setting – Select whether to Inherit or Override the displayed settings. Inherit means use the settings of the current organization group's parent OG, while Override enables the settings for editing so you can modify the current OG's settings directly.

Notification (iOS Only)

Use this tab to configure notifications that are sent to devices from the AirWatch Console.

Setting Description
Application Type Choose to configure the AirWatch Agent either as a system app or an internal AirWatch app to set system preferences. By default, the application type is set as System.
Application Name Select an internal application from the drop-down menu. Ensure the Application Name appears the same way as it is does on the Internal List View page on the Apps & Books tab in the AirWatch Console. Only internal applications with APNs certificates that were uploaded at the time the application was uploaded to the Console are seen here.
Bundle ID This field is populated based on the selections above. This Bundle ID matches the application bundle ID that has been uploaded internally or selected from the drop-down menu.
  • Child Permission – Select the available behavior of child organization groups that exist below the currently selected organization group. Inherit only means child OGs are only allowed to inherit these settings. Override only means they override the settings, and Inherit or Override means you can choose to inherit or override settings in child OGs that exist below the currently selected OG.