• Current Setting – Select whether to Inherit or Override the displayed settings. Inherit means use the settings of the current organization group's parent OG, while Override enables the settings for editing so you can modify the current OG's settings directly.

General

Setting Description
Device ID Algorithm Set the unique device identification algorithm used on the device.
Heartbeat Interval (min) Set the time (in minutes) the agent waits before checking-in with the AirWatch Console.
Data Sample Interval (min) Set the time (in minutes) the agent waits to collect data from the device.
Data Transmit Time Interval (min) Set the time (in minutes) the agent waits to send data to the AirWatch Console.

Application List

Setting Description
Applications Poll Interval (min) Set the time (in minutes) the agent waits to check for new applications.

Certificate List

Setting Description
Certificates Poll Interval (min) Set the time (in minutes) the agent waits to check for new certificates.

Remote Management

Setting Description
Mode

Select the Mode to define how the remote management applet and the device communicate over the network:

  • Off – Communication happens directly between the applet and the device. This mode is used when the computer that has the applet and the device you want to remotely manage are on the same network or virtual network.

  • Inbound – This is a legacy setting for the Remote Management Tunnel Server. See Configure Remote Management v1.0 Settings for more information.
  • Outbound – This is a legacy setting for the Remote Management Tunnel Server. See Configure Remote Management v1.0 Settings for more information.
  • WebSocket –Communication flows from the device to the applet. There is no direct connection available between the applet and the device. The applet and the device both proactively establish connections with the tunnel server. Use this when the device and the tunnel server are on different networks and the device can connect to the tunnel server on a public IP, for instance a device out in the field and the applet and tunnel located in a central location.

Enable Encryption Enable to encrypt the data sent during remote management with AES 128 bit encryption.
Passphrase Enter a passphrase used for authentication between the applet and the AirWatch Agent.
Remote Management Port

Enter the port used to communicate between the Remote Management Agent and the Tunnel Agent on the end user device.

This port is responsible for catching the different frames on the device for use with screen sharing. The default port is 7775 and should not be changed unless port 7775 is in use for other uses in your organization.

Device Log Level Set the level of verbosity for the device logs when using the remote control application.
Log Folder Path Enter the folder path for storing the device log.
Max Sessions Enter the maximum number of sessions allowed through remote management.
Number of Retries The number of retries allowed before communication attempts stop. This setting is available when WebSocket is selected as the Mode.
Retry Frequency (Seconds) The amount of time between attempts to communicate. This setting is available when WebSocket is selected as the Mode.
Heart Beat Interval (Seconds) The amount of time (in seconds) that passes between status updates are sent from the device. This setting is available when WebSocket is selected as the Mode.
Connection Loss Retry Frequency (Seconds) The amount of time (in seconds) that passes between attempts to reestablish connection. This setting is available when WebSocket is selected as the Mode.
  • Child Permission – Select the available behavior of child organization groups that exist below the currently selected organization group. Inherit only means child OGs are only allowed to inherit these settings. Override only means they override the settings, and Inherit or Override means you can choose to inherit or override settings in child OGs that exist below the currently selected OG.