The Windows Rugged Agent Settings page lets you configure the options for the AirWatch Agent for Windows Rugged devices.

  • Current Setting – Select whether to Inherit or Override the displayed settings. Inherit means use the settings of the current organization group's parent OG, while Override enables the settings for editing so you can modify the current OG's settings directly.

General

Setting Description
Device ID Algorithm

Set the unique device identification algorithm used on the device.

  • Device ID Algorithm 3 – Agent uses the OS-provided API to generate the UDID.
  • Device ID Algorithm 5 – Along with the OS-provided API, the agent uses the MAC ID of the device to generate the UDID.
  • Device ID Algorithm 6 – Together with the OS-provided API and the MAC ID of the device, the agent also uses the serial number of the device to generate the UDID.
Heartbeat Interval (min) Set the time (in minutes) the agent waits before checking in with the AirWatch Console.
Data Sample Interval (min) Set the time (in minutes) the agent waits to collect data from the device.
Data Transmit Time Interval (min) Set the time (in minutes) the agent waits to send data collected from the device to the AirWatch Console.
Check-In on Condition (Event) Enable to limit the agent to check-in or beacon to the AirWatch Console only when certain conditions (Wi-Fi connection, AC Power, or NW Adapter) are met. This helps reduce bandwidth issues as devices typically meet the condition when they are stored for after hours.

Shared Devices (Check-in / Check-out)

Setting Description
Enable Shared Device Mode Select this check box to enable shared device functionality. For more information, see the Windows Rugged Launcher Profile Overview of the VMware AirWatch Windows Rugged Platform Guide, available on AirWatch Resources.

Notifications

Setting Description
Enable Agent Installation Complete Notification Select this check box to enable or disable notifications for Agent installation completion.
Enable Product Install Status Notification Select this check box to enable or disable notifications through the Agent for product installation completion.

Location

Setting Description
Collect Location Data Enable to allow the agent to determine the device location based on a device's Wi-Fi network. When available, the agent will report the location to the AirWatch Console using the Data Transmit Interval.

Application List

Setting Description
Applications Poll Interval (min) Set the time interval (in minutes) at which the applications list for each device will refresh on the AirWatch Console.

Certificate List

Setting Description
Certificate Poll Interval (min) Set the time interval at which the certificate list for each device will refresh on the AirWatch Console.

Proxy

Setting Description
Proxy Configuration Enable to allow the configuration of a proxy settings.

Application Manager Package Scheduler (Only for AirWatch 3.3 Agent)

These settings are for the legacy AirWatch Agent v3.3.

Use the APPLICATION MANAGER SCHEDULER to define a schedule for devices with the AirWatch Agent v3.3+ to retrieve products provisioned on schedule.

Setting Description
Add Select to create schedules for provisioning products using Products (Legacy).
Application Manager Scheduler Select the hour the product begins to push to devices.
Randomization Window (min) Select the amount of time the product is pushed over. The order of devices is randomized.

Remote Management

Setting Description
Download Remote Control Cab Select this link to download the cabinet (CAB) installer file for AirWatch Remote Management.
Seek Permission

Enable Seek Permission if you want to prompt the end user to accept or decline the remote management request from the admin.

  • Enter a Seek Permission Message that the end user sees when a remote request is sent.
  • Enter the Yes Caption message for the accept button the end user sees on the Seek Permission request.
  • Enter the No Caption message for the decline button the end user sees on the Seek Permission request.
Advanced
Remote Management Port

Enter the port used to communicate between the Remote Management Agent and the Tunnel Agent on the end-user device.

This port is responsible for caching the different frames on the device for use with the screen sharing function. The default port is 7775. Consider leaving the default setting unless port 7775 is in use for other uses in your organization.

Device Log Level Set the Device Log Level to control the verbosity of the remote management application on the device.
Log Folder Path Define the Log Folder Path where the application saves the remote management log file on the device.
Display Tray Icon Enable Display Tray Icon to show the remote management applet on the device.
Max Sessions Enter the maximum number of concurrent sessions allowed on a device.
Number of Retries Enter the number of retries allowed before communication attempts stop.
Retry Frequency (Seconds) Enter the amount of time between attempts to communicate.
Heartbeat Interval (Seconds) Enter the amount of time (in seconds) that passes between status updates that are sent from the device.
Connection Loss Retry Frequency (Seconds) Enter the amount of time (in seconds) that passes between attempts to reestablish the connection.

Product Provisioning

Settings Descriptions
Job Log Level

Select the level of detail your job logs contain. You can choose between the following options.

Error – The log contains errors only. This setting produces the smallest amount of detail.

Warning – The log contains errors and all warnings.

Information – The log contains all errors, all warnings, and all supplemental information.

Verbose – The log contains all of the above plus the entire ledger of exchanges between the device and the server, no matter how trivial. Select this option for troubleshooting purposes. This option produces the largest log.

Wipe

Settings Descriptions
Retain Agent Executables After Enterprise Wipe Enable to keep the agent executable files after an enterprise wipe command is issued to the device.
  • Child Permission – Select the available behavior of child organization groups that exist below the currently selected organization group. Inherit only means child OGs are only allowed to inherit these settings. Override only means they override the settings, and Inherit or Override means you can choose to inherit or override settings in child OGs that exist below the currently selected OG.