In the Zero Touch Portal, add enrollment configurations that should be applied on the device as soon as the AirWatch Agent is downloaded.


Zero Touch enrollment is only supported on Android 8.0 (Oreo) devices.

To configure the portal:

  1. Navigate to the Configurations tab and click the +.


  2. Enter the following details for enrollment:

    Setting Description
    Configuration Name Enter a name for this configuration.

    Select 'AirWatch Agent'.

    This will ensure that the AirWatch Agent is downloaded as part of factory setup

    DPC Extras

    Enter the enrollment credentials that will be configured in the AirWatch Agent. You can include the AirWatch Console Server URL, Group ID, enrollment username, and password.

    End user provisions device:

    In this scenarios, exclude the username and password and the user enters them at device setup when prompted.

    For Zero touch enrollment:

    This scenario is recommended if all devices are being staged to a single user or the enrollment username and password is known.

    Company Name Enter your organization name.
    Contact E-mail Enter the email that end users should contact if they run into issues.
    Contact Phone Enter the phone number that end users should call if they run into issues.
    Custom Message Enter a custom message to show to end users prior to downloading the AirWatch Agent.
  3. Select Apply.
  4. Assign configurations under the Devices tab by selecting the enrollment configuration that should be applied to the device.

    You will need to work with your carrier/ device reseller to retrieve IMEI and serial numbers for their devices.