Once you have obtained and configured an Apple Certificate, you must upload the certificate to the AirWatch Console and configure your AppleCare instance.

  1. Navigate to Groups & Settings > All Settings > Devices & Users > Apple > AppleCare

    To configure a GSX connection with the AirWatch Console, you must have a GSX account with manager-level access, access to web services, and access to coverage and warranty information.

  2. Enter GSX settings including:

    Setting Description
    GSX User ID

    Displays the admin user account's GSX User ID.

    To add GSX user Id for each admin user, navigate to Administrators > List View > Edit User page. Select Details tab and enter the admin user id in the GSX User ID text box. It is necessary to configure GSX user ID per Admin account to satisfy One-to-One authentication requirement of the Apple GSX service.

    GSX Password Enter the account password.
    Sold-to Account Number Enter the 10-digit service account number. This account number can be found in the GSX portal at the bottom of the web page.
    Time Zone Use the drop-down menu to select the appropriate time zone.
    Language Use the drop-down menu to choose a language.
  3. Select Save to complete the integration with AppleCare.
  4. Navigate to the List View, select a device, and use the More menu to find AppleCare information in the AirWatch Console.