Use your Apple Global Service Exchange (GSX) account information to integrate AppleCare with AirWatch. This feature allows administrators to look up device details related to the display model name, the device purchase and warranty status directly from the AirWatch Console. If any devices in an organization group are missing a display model name, then a time scheduler runs periodically to search and update these names using the GSX information that was configured for the devices at that organization group level.

Only authorized Apple employees or organizations that have registered with Apple’s Self-Servicing Account Program can access GSX information. To learn more, see the Apple Service Programs website.

To configure AppleCare:

  1. Navigate to Groups & Settings > All Settings > Devices & Users > Apple > AppleCare

    To configure a GSX connection with the AirWatch Console, you must have a GSX account with manager-level access, access to web services, and access to coverage and warranty information.

  2. Enter GSX settings including:

    Setting Description
    GSX User ID

    Displays the admin user account's GSX User ID.

    To add GSX user Id for each admin user, navigate to Administrators > List View > Edit User page. Select Details tab and enter the admin user id in the GSX User ID text box. It is necessary to configure GSX user ID per Admin account to satisfy One-to-One authentication requirement of the Apple GSX service.

    GSX Password Enter the account password.
    Sold-to Account Number Enter the 10-digit service account number. This account number can be found in the GSX portal at the bottom of the web page.
    Time Zone Use the drop-down menu to select the appropriate time zone.
    Language Use the drop-down menu to choose a language.
  3. Select Test Connection to confirm the connection to the selected device.
  4. Select Save to complete the integration with AppleCare.
  5. Navigate to the List View, select a device, and use the More menu to find AppleCare information in the AirWatch Console.