Product provisioning works by handling each item in a product as a different job. As a product is pushed to a device, the AirWatch Console updates the current status of each job to display any errors or issues that are in process.
Each job follows a workflow and the statuses reflect the position in the process.
|Queued||The job is created but not yet started.|
|Delivered||Job initially delivered to device database.|
|Paused||Job was previously started but a failure occurred. Job will resume before other jobs are processed.|
|Download Pending||The download is pending until download conditions are met.|
|Downloaded||The job downloaded to the device.|
|Install pending||The install is pending until install conditions are met.|
|Installed||The job installed on the device.|
|Deferred||Job download conditions not yet met.|
Job is processing on the device but the status of the job is not confirmed.
|Completed/ Failed||Job processing complete. Complete means the process was a success. Failed means the process failed.|
|Canceled||Job canceled while deferred or waiting.|
|Orphaned||Job being process by device uncompleted when jobs reprocessed. Job will automatically restart when able.|
|Deleted||The job was canceled by the user on the device.|
Product Job Logs
You can view more detail about product jobs by viewing the job logs.
Navigate to Devices > List View and select the friendly name of a device that has been provisioned with a product. Next, select the More tab, select Products, then select the magnifying glass icon to the right of the Last Job Status column. This action displays the Jobs screen which provides access to the contents of the Job logs.
The Job logs provide a detailed history of events that have elapsed for the device in question as it pertains to the assigned product. This history includes timestamps, progress, error messages, and pause/resume history.