The Product List view allows you to view, edit, copy, and delete products as well as view the devices a product is provisioning.

Navigate to Devices > Staging & Provisioning > Product List View. This is the Products List View. Listed here are all the available products for the current organization group. The products can be sorted using the columns.

  • Platform sorts by the device platform.
  • Managed By sorts by the organization group the product is assigned to.
  • A/D sorts by if the product uses activation/deactivation dates or manual.
  • Compliant, In Progress, Failed, and Total Assigned sort by the status of the product on devices.

Actions

By selecting the Edit icon, you can edit a product. You can only edit products after they are deactivated. Edit brings up the Product Wizard allowing you to change any part of a product.

You can attempt to fix non-compliant products and push the product to the device again by selecting the Reprocess button.

The Force Reprocess action resends Products to all assigned devices regardless of compliance status. The devices fully download and install every component of the Product manifest, even if it already exists on the device. You can perform this action on multiple products simultaneously.

Select the Relay Server Status button (located under the More button) to see the status of the relay server associated with the product. Only active products have the Relay Server Status button

You can also view history from the View Devices page to see the past and future products pushed to the device based on Product sync.

View Product

Select a product to view the details and settings of the product. The View Product screen displays the general settings, manifest items, conditions, deployment settings, and product dependencies for the product.

Select the Edit button to change any of the product settings.

View Devices

From the Products List View, select the View Devices icon ( Prod_Prov_ViewDeviceIcon) to view all devices the product provisions. A quick summary of information on each device allows you to quickly see which devices are at specific statuses.

Select a device Friendly Name to open the Device Details Page for that device.

The Log listing shows the actions taken by the AirWatch Console to keep the product and device in sync.

Prod_Prov_ViewJob

Inherited Products

The Product List View displays all inherited products a child organization group receives from the parent organization groups. As products are provisioned based on smart groups and not organization groups, your devices can receive products from a parent organization group.