End users cannot exit the app when Single App Mode is enabled. AirWatch provides two options for exiting single app mode, depending on which Single App Mode you enable.

Disable Single App Mode Temporarily

You can disable Single App Mode temporarily if you need to update the specified app to a new version or release. Disable Single App Mode using the instructions below, install the new app version, and enable Single App Mode again.

  1. Navigate to Devices > Profiles & Resources > Profiles. In the row for the Single App Mode profile, select the View Devices view_devices icon.

  2. Select Remove Profile for the device from which you want to remove the setting.

  3. Update the application to the desired version.
  4. Re-install the profile using the steps under Configure Single App Mode.

Allow Device Admin to Exit Single App Mode from the Device

You can allow an admin to exit Single App Mode with a passcode on the device itself. This option is only available if you enable autonomous single app mode as the Filter Type for the Single App Mode profile.

  1. Navigate to Devices > Profiles & Resources > Profiles > Add. Select Apple iOS .
  2. Configure the profile's General settings.

    These settings determine how the profile deploys and who receives it. For more information on General settings, see Add General Profile Settings.

  3. Select the Single App Mode payload.
  4. With Permitted apps for autonomous single app mode selected, enter com.air-watch.agent under Permitted Applications.
  5. Select Save & Publish to push this profile to the assigned devices.
  6. Navigate to Apps & Books > Applications > Native > Public for public apps, or Apps & Books > Applications > Native > Purchased for apps managed through VPP.
  7. Locate the iOS version of the VMware AirWatch Agent, and select the Edit Assignment icon. The Edit Application window displays.
  8. Select the Assignment tab and expand the Policies section.
  9. Select Enabled for Send Application Configuration, enter AdminPasscode as the Configuration Key, and set the Value Type to  String.
  10. Enter the passcode admins use to exit Single App Mode as the Configuration Value. The value can be numeric or alphanumeric. Select Add.
  11. Select Save and Publish to push the application configuration.