The Custom Settings payload provides a way to use Windows Phone functionality that AirWatch does not currently support through its native payloads. If you want to use the new features, you can use the Custom Settings payload and XML code to manually enable or disable certain settings.

To configure a Custom Settings payload:

  1. Navigate to Devices > Profiles > List View > Add and select Add Profile.

  2. Select Windows and then select Windows Phone.
  3. Configure the profile's General settings.

    These settings determine how the profile deploys and who receives it. For more information on General settings, see Add General Profile Settings.

  4. Configure the applicable payload (for example, Restrictions or Passcode).

    You can work on a copy of your profile, saved under a "test" organization group, to avoid affecting other users before you are ready to Save and Publish.

  5. Save, but do not publish, your profile.
  6. Select View XML from the actions menu in the Profiles List View for the row of the profile you want to customize.


  7. Find the section of text starting with <characteristic> ... <characteristic> that you configured previously, for example, Restrictions or Passcode. The section contains a configuration type identifying its purpose, for example, restrictions.
  8. Copy this section of text and close the XML View. Open your profile.
  9. Select the Custom Settings payload and select Configure. Paste the XML you copied in the text box. The XML code you paste should contain the complete block of code, from <characteristic> to <characteristic>.
  10. Remove the original payload you configured by selecting the base payload section and selecting the minus [-] button. You can now enhance the profile by adding custom XML code for the new functionality.


    Any device not upgraded to the latest version ignores the enhancements you create. Since the code is now custom, you should test the profile devices with older versions to verify expected behavior.

  11. Select Save & Publish.