To deploy the AirWatch Remote Management Service, ensure that your system meets the requirements.
|Physical/Virtual Memory||4-GB RAM|
|Number of Cores Required||2 Cores|
|Server versions supported||Windows 2008/2012|
|Minimum supported Java version||JRE 1.8 Update 60|
|Valid SSL certificate and bindings|
Whenever Java Runtime Environment (JRE) updates to the latest version, you must update the environment variables to point to the latest JRE. This environment variable update must occur through a background process or through a manual installation. The TS_JAVA_HOME variable must point to the most recent JRE file path.
For more information on updating Java certificates, see Update the Java Key Store.
Your network solution determines the network requirements for remote management. Customize these settings as necessary.
The following table contains the default ports used by the remote management service.
|Source Component||Destination Component||Protocol Port|
|Devices (from Internet and Wi-Fi)||Remote Management||TCP 7779|
|Console Server||Remote Management||TCP 7779|
|Remote Management Server||Device Services||HTTPS 443|
|Remote Management Server||AirWatch Console||HTTPS 443|
|Remote Management Server||AWCM||HTTP/HTTPS 2001|
The following are the requirements for the computer used to log in to the AirWatch Console.
Firefox 32-bit, up to version 51 with admin rights.
Internet Explorer 11.
|Minimum supported Java version for applet||Java 7+|
The following platforms and OS versions support remote management.
- Android with AirWatch Agent v5.3.1+.
- Motorola/Zebra MX 1.3+ devices.
- Samsung with SAFE 4+.
- macOS with AirWatch Agent v2.2+.
- Windows Mobile/CE.
Remote Management for Windows Mobile devices is only intended to be used with Windows Mobile devices that are not being actively used by end users (e.g. devices that are cradled or docked). When using Remote Management with Windows Mobile devices, no device notification is provided when the remote management functionality is in use. You are solely responsible for notifying any device end users of your use of this remote management functionality.
- Windows Desktop.
- Windows 7 with AirWatch Agent v7.2.0+.