To register an individual device, take the following steps.

  1. Select the Add button, which can be found in the top-right quadrant of almost any screen in the AirWatch Console. When selected, the button displays a drop-down menu with multiple options.

    MDM_AddButtonDDMenu

  2. Select Device. The Add Device page displays.
  3. Complete the options according to your needs, starting with the User tab.

    Setting Description
    User Section
    Search Text

    Search for the user by entering a search parameter and select the Search User button.

    On a successful search, select the user account for whom you are registering the device. Several pre-populated fields display including Security Type, User Name, Password, and Email Address. You can edit these fields by displaying advanced user details.

    Device Section
    Expected Friendly Name Enter the Friendly Name of the device. This text box accepts Lookup Values which you can insert by selecting the plus sign.
    Organization Group Select the Organization Group to which the device belongs.
    Ownership Select the ownership level of the device.
    Platform Select the platform of the device.
    Show advanced device information options Display advanced device information settings.
    Model Select the device model. This drop-down menu option depends upon the Platform selection.
    OS Select the device operating system. This drop-down menu option depends upon the Platform selection.
    UDID* Enter the device unique device identifier.
    Serial Number* § ‡ Enter the serial number of the device.
    IMEI* § Enter the device international mobile station equipment identity number.
    SIM* Enter the subscriber identity module for the device.
    Asset Number* Enter the device asset number
    Messaging Section
    Message Type

    The type of notification sent to the user once the device is added. Choose from None, Email, or SMS.

    The Email option requires a valid email address. You must also choose an Email Message Template.

    The SMS option requires a phone number including country code and area code. SMS charges may apply. You must also choose an SMS Message Template.

    Email Address Required for the Email Message Type.
    Email Message Template Required for the Email Message Type. Choose a template from the drop-down menu. View the Email message with the Message Preview button.
    Phone Number Required for the SMS Message Type.
    SMS Message Template Required for the SMS Message Type. Choose a template from the drop-down listing. View the SMS message with the Message Preview button.

    * Among these denoted settings, at least one is required to register a device.

    § To register a Windows Phone device, you must enter either the IMEI or serial number of the device.

    ‡ To register a Windows Desktop device, you must enter the serial number of the device.

  4. Complete the Custom Attributes tab (optional).

    Setting Description
    Add

    Add a custom Attribute and its corresponding Value by selecting this button.

    For more information, see Custom Attributes Overview .

    Attributes Select the custom attribute from the drop-down menu.
    Value Select the value of the custom attribute from the drop-down menu.
  5. Complete the Tags tab (optional).

    Setting Description
    Add

    Add a Tag to the device.

    Tag Select the Tag from the drop-down menu of existing Tags.
  6. Select Save to complete the device registration process.

    The device is now registered to the selected AirWatch user account specified in step 3. Deliver this device to this user so they may log in and complete the enrollment process. If another user attempts to log into this device before the registered user, the device will be locked out and unable to enroll.