The Remote Actions menu, if enabled, allows users to perform remote actions over the air to their selected devices. Registration and Enrollment actions only display in the SSP when the enrollment of a selected device is still pending.

Portal access rights affect which remote actions are available to users. The table shows all SSP actions that are available to end users.

Action Description
Change Passcode Set a new passcode for the selected device.
Clear Passcode Clear the passcode on the selected device and will prompt for a new passcode. This is useful if users forget their device passcode and are locked out of their device.
Delete Device Remove the device from the Self Service Portal.
Delete Registration Delete any pending enrollment record from the Self Service Portal.
Device Query Request the device to send a comprehensive set of MDM information to the AirWatch Server.
Device Wipe Wipe all data from the selected device, including all data, email, profiles and MDM capabilities and returns the device to factory default settings.
Download Agent Download and install the AirWatch Agent to the device from which you are viewing the SSP.
Enterprise Wipe Wipe all corporate data from the selected device and removes the device from AirWatch MDM. All of the enterprise data contained on the device is removed, including MDM profiles, policies and internal applications. The device will return to the state it was in prior to the installation of AirWatch MDM.
Locate Device Activate the GPS feature to locate a lost or stolen device. This action is hidden when privacy settings are restrictive.
Lock Device/Screen Locks the selected device so that an unauthorized user cannot access it, which is useful if the device is lost or stolen. End-users may also want to use the GPS feature to locate the device.
Lock SSO Lock the single sign on passcode for apps on this device. The next SSO app opened will prompt for a passcode.
Make Noise Rind a device by remotely causing it to ring.
Resend Enrollment Message Send another copy of the initial enrollment email, SMS or QR code to the device intended to register.
Send Message Send a message using email, phone notification or SMS to the device.
Set Roaming Set whether roaming is enabled for this device.
Sync Device Outfit devices with the latest company policies, content, and apps.
View Enrollment Message See the actual email, SMS, or QR code that comprised the initial enrollment message.