The Telecom Dashboard provides a view of all your deployment related analytics. The Dashboard displays usage and roaming analytics for your deployment that includes devices under the current Organization Group with Telecom plans assigned to them.

The Telecom dashboard is available for both Telecom Foundational and Telecom Advanced users. The functionality of this section varies based on your configuration and the differences are detailed in this section. To access the Telecom Dashboard, navigate to Telecom > Dashboard from the AirWatch Console. Use the Dashboard to track calls, data, and SMS usage across different plans.

The Telecom Foundational dashboard displays the following information:

  • Monthly usage ranging from low to high can be seen by hovering over the graph with their mouse pointer
  • Roaming Status shows the number of devices that either are roaming or not.

The Telecom Advanced dashboard displays the following information:

  • Plan Utilization for individual and pooled plans.
  • Usage History for the three highest usage plans

  • Roaming usage for all devices is shown here

  • The three largest plans and device count

The data that displays on the Telecom Dashboard is subject to the Privacy Settings you configure in the System Settings. For example, if you do not collect or display any call, data or SMS usage statistics for employee-owned devices, then the Telecom Dashboard does not display this information.

The plan filter in the top-right corner of the screen filters all the graphs down to a particular plan.

Viewing the Telecom Foundational Dashboard

The Telecom Foundational dashboard has more simple telecom information. You can view usage and roaming details graphed here.

Usage

The Usage section shows the usage for calls, data, and SMS messages compared to the limits pre-configured by AirWatch. The graph displays low to very high threshold values.

Devices listed as Not Reported have not reported any usage details to AirWatch and may warrant further investigation if this is unexpected.

basic plans info

Usage limits are set by AirWatch as follows:

Range Calls Data Messages

Very Low

0 to 499 minutes 0 up to 1 GB 0 to 499 messages
Low 500 to 999 minutes 1 up to 2 GB 500 to 999 messages
Medium 1000 to 1499 minutes 2 up to 3 GB 1000 to 1499 messages
High 1500 to 1999 minutes 3 up to 4 GB 1500 to 1999 messages
Very High 2000+ minutes 4+ GB 2000+ messages

Hover over each individual usage section to expand the view.

Roaming

The Roaming section shows history, status, and data usage for all telecom-enabled devices.

Devices are grouped according to how much they have roamed. These devices are not roaming presently. For example, 4% of devices have roamed from 1-7 days, and 3% have roamed for between 1-4 weeks, in the past 30 days.

roaming basic

Viewing the Telecom Advanced Dashboard

The Telecom Advanced Dashboard displays more detailed information. You can view plan utilization, usage history, roaming, and tops plans for all telecom-enabled devices.

Plan Utilization

The Plan Utilization section shows the usage statistics for voice, data, and SMS message compared to the plan limits you configure as part of the telecom plan creation. Devices listed as Not Reported have not reported any usage details to AirWatch and may warrant further investigation if this is unexpected.

There are two types of graphs shown here, Individual and Pooled. Individual is selected by default.

Not Reported, Not Supported, and Private columns display only if one of the three usages has devices to graph. If there are no devices that match this criteria is enrolled, then the category does not appear.

Configuring Pooled Data Limits

If you select to view Pooled data usage, the charts are updated to show pooled data usage. Pooled plan usage ranges can be configured from the System Settings pages.

Navigate to Telecom > Settings to view the Telecom General page. On the Telecom General page, configure usage limits in the Pooled Plans Usage Ranges section.

Changing the Pooled Plan Usage ranges in the System Settings menu only configures how users' plan consumption is displayed on the Telecom Dashboard, and is for reference purposes only. Data presented and configured in the AirWatch Console may not reflect actual carrier billing.

AirWatch default values for Usage Ranges are:

Range Calls Data Messages

Very Low

0 to 499 minutes 0 up to 1 GB 0 to 499 messages
Low 500 to 999 minutes 1 up to 2 GB 500 to 999 messages
Medium 1000 to 1499 minutes 2 up to 3 GB 1000 to 1499 messages
High 1500 to 1999 minutes 3 up to 4 GB 1500 to 1999 messages
Very High 2000+ minutes 4+ GB 2000+ messages
  • Current Setting – Select whether to Inherit or Override the displayed settings. Inherit means use the settings of the current organization group's parent OG, while Override enables the settings for editing so you can modify the current OG's settings directly.
  • Enable Telecom Management - Disabling Telecom Management removes an administrator's ability to configure and monitor telecom usage.
  • Pooled Plan Usage Ranges - Customize how your OG's telecom usage appears in the Dashboard.
  • Child Permission – Select the available behavior of child organization groups that exist below the currently selected organization group. Inherit only means child OGs are only allowed to inherit these settings. Override only means they override the settings, and Inherit or Override means you can choose to inherit or override settings in child OGs that exist below the currently selected OG.

Usage History

The Usage History section shows the voice, data, and SMS message statistics for all devices assigned to a telecom plan in the AirWatch Console. Pooled plans for calls, data, and SMS are represented by the red horizontal line, which indicates an overage for the plan. This section displays the past three billing cycles for each plan. Selecting a bar graph section displays the Device List View of each device that falls under the plan.

Hover over each individual column to expand the view.

Top Plan

The Top Plan graph shows the number of devices in your various assigned telecom plans. Selecting any one of these sections displays the Device List View of each device assigned to that plan.

Telecom_DB_Top Plans

Roaming

The Roaming section shows roaming statistics of telecom-enabled devices.

  • History – If any devices roam during the billing cycle, AirWatch adds the duration, and this graph represents the total sum of all roaming time during the current billing cycle. For example, a device might show five days of roaming, but it may not be roaming currently. This means that the device roamed for one day two weeks ago, and four days last week. Devices listed as Not Reported have not reported any usage details to AirWatch and may warrant further investigation if this is unexpected.
  • Status – This graph shows the current roaming status across all devices during the billing cycle. The different statuses are:
    • Approved – Devices listed as Approved are those which AirWatch flags as roaming and are allowed to roam. The devices are allowed to roam because the assigned telecom plan allows it to roam.
    • Not Approved – Devices listed as Not Approved are those which AirWatch flags as roaming and are not allowed to roam. The devices are not allowed to roam because the assigned telecom plan does not allow it to roam.

      For more information about allowing (for Approved) or preventing (for Not Approved) devices from roaming, see Disabling Roaming (iOS), Default Roaming Settings Override (iOS), and Roaming Prevention (Android). You can also approve Roaming when creating a telecom plan.

    • Not Roaming – Devices listed as Not Roaming are not in roaming presently.
    • Not Reported – Devices listed as Not Reported have not reported any usage details to AirWatch and may warrant further investigation if this is unexpected.
  • Data Usage – The data usage of the devices that was flagged as roaming during the billing cycle. Devices listed as Not Reported have not reported any usage details to AirWatch and may warrant further investigation if this is unexpected.