The AWCM component is not downloaded from the AirWatch Console like other enterprise integration components. In addition, SaaS customers who want to use AWCM should contact AirWatch, who will configure it for your environment.

On-premises customers should follow the installation instructions included in the VMware AirWatch Installation Guide (VMware provides this document to you as part of the on-premises installation process). It includes information about installing AWCM if you select AirWatch Cloud Messaging when configuring the AirWatch Features on the application server – Console or Device Services – where you want to install AWCM. Most deployments typically use the Devices Services server.