Before you use remote management to connect with end-user devices, configure the AirWatch Agent and AirWatch Console settings for the supported platforms. If your device fleet uses multiple device platforms, you must configure the settings for each related AirWatch Agent in the system settings.

The agent settings control communication between the Remote Management server and the end-user devices.

The remote management viewer has different functionality depending on the device platform. When you start the viewer Java applet to manage a device remotely, the different functions display in the top toolbar.