As part of deploying the Advanced Remote Management (ARM) server, generate the root and intermediate certificates used during installation.

  1. Download the installer package, titled VMware AirWatch Remote Management Installer , from myAirWatch.
  2. Extract all contents from the installer package ZIP file into c:\temp of the ARM server. Do not move the files around inside the temp folder as the installer needs all the files in their extracted locations. Do not rename or move the temp folder.
  3. Run the Remote Management Certificate Generator which is included in the installer package.

    • Be certain to use the correct version of the tool according to the version of AirWatch you are using.

      AirWatch Version Certificate Generator Tool Version
      Pre 9.2 RemoteManagementCertificateGenerator_Before_9_2
      9.2 and after RemoteManagementCertificateGenerator_9_2
    • This tool must be run on a machine with the same locale settings as the database server to ensure the same date format is set in the SQL script.
    • You must run this certificate generator as an Administrator.
  4. In the AirWatch Console, switch to your primary organization group (OG).

    • The OG you choose must be of a 'customer' type. For more information about organization groups, see Organization Group Type Functions from the VMware AirWatch Mobile Device Management Guide.
  1. Navigate to Groups & Settings > All Settings > System > Advanced > Site URLs, scroll down to the External Remote Management section, and copy the string in the Remote Management CN field.

  2. Set the following values.

    Setting Value
    Certificate Type Remote Management
    Deployment On-Prem
    Certificate Common Name Paste the Remote Management CN copied from step 5 above.
  3. Select Generate Certificates.
  4. Set Password for the certificates when prompted. Store this password for future use.
  5. Navigate to the folder holding the Remote Management Certificate Generator.

    1. Find the generated certificates file in the Artifacts\private folder called root_intermediate_chain.p7b.
    2. Copy this file to the c:\temp\certs folder on the Remote Management Server. This is the T10 Certificate which is needed later.

      • The T10 interface certificate contains two major certificates that enable AirWatch to communicate with the T10 portal. These are the AirWatch portal Root and Intermediate certificates in a p7b file.
  6. In the Artifacts folder, find the "Certificate Seed Script.sql". Run this script against the AirWatch Database to seed the generated certificates into the AirWatch database.

Next, proceed to Configure the Advanced Remote Management Installer.

Support for multiple AirWatch environments is available. For details, see Multi-AirWatch Environment Support.