You can manually collect the support bundle data for the ESXi hosts on which AppDefense is running. This diagnostic information contains AppDefense specific logs and configuration files that a VMware Technical Support uses when addressing a support request.

Prerequisites

  • You have not enabled the automatic log collection feature from AppDefense Manager.
  • You are requested to upload the support bundle from VMware Technical Support.

Procedure

  1. Log in to the vSphere Client.
    Your account must have administrative privileges, or has the Global.Diagnostics permission.
  2. Select the required ESXi host or data center for which you want to collect the logs, and then click Actions > Export System Logs.
  3. If a group of ESXi hosts are available, select the host or group of hosts from the list.
  4. Select the required logs. The default selection contains many files. You must select Logs > System and Virtual Machines > logs.
  5. To download the support bundle, select the required location.
  6. You can attach the file to your service request. You can attach the generated support bundle to the service request using vSphere Web Client.
    1. Go to Administration > Support > Upload File to Service Request.
    2. Enter your service request ID.
    3. Click Choose File, and select the downloaded support bundle.
    4. Click OK.