You are easily search through logs, export logs, and can share logs with the support team to troubleshoot any issue. You can collect logs for the AppDefense Appliance and ESXi host for the appliance. For debugging purpose, you can access AppDefense Appliance using SSH for the admin credentials. SSH access is forbidden for the root credentials.

  1. Log in to the AppDefense Appliance VA GUI at https://<appliance ip address> using the admin credentials or using the vSphere user credentials.

    You can log in using the vSphere user credentials only when the AppDefense Appliance is registered to the vCenter Server.

  2. (If needed) Click Cancel to the self-signed certificate.

    The Appliance Dashboard appears as a default home page.

  3. Go to the Troubleshooting tab.
You can view, search, configure log level, and collect log files that can help to troubleshoot any issues as follows:
Tab Description
Metrics View and monitor the memory and CPU use for all services.
Search You can create your queries, search the required parameters, and save your filter. You can sort the data based on timestamp.
  • You can use quotes, boolean operators, wildcard queries around a search term to initiate a phrase search. Enter the required search criteria in the search text box, and click the search icon. You can create multiple filters.

    For example, log level = "error", response:200 or extension:php, 200*.

  • Under the Available Fields list, click the add button next to the parameter to select the parameter to appear as a column on the display result.
  • The graph displays the record count based on the selected timestamp. Click Auto, and select the required unit of time to display on the graph.
Search > Add a filter You can filter the search result based on the required parameter. You can add multiple filters. You can filter based on service, log level, class, and so on. Click Add a filter.
  • To filter logs based on appliance or host, select Filter as type.keyword is and value as appliance or host.
  • In the Label text box, provide any name to the filter.
  • Click Save.

To view additional options for the filter results, click Options.

To perform the desired task for the filter, click the required option.

Search > New Sort the log data by time. By default, latest data appears on top.
Search > Save
  • Click Save, and enter a name for the search.
  • To save the search results, click Save.
Search > Open To view the saved search results, click Open, and select the saved search from the list.
Search > Share Generates a report to download or share. You can share the most recent saved version of the search using the URL or Snapshot URL option.
  1. Click Open, and select the saved search from the list.
  2. Click Share.
  3. To copy and share the link, under the Share saved search, click Copy.
  4. To shorten and share the snapshot URL, under the Share Snapshot, click Short URL and then click Copy.
Search > Reporting
You can generate and share search results in form of CSV file.
  1. Click Open, and select the saved search from the list.
  2. Click Reporting.
  3. Click Generate CSV.
  4. To share the generated CSV file, click Copy.
Search > Auto-refresh
  • Click Auto-refresh, and select the refresh interval for the logs search display.
  • To remove the selected interval, click Off.

Search > <selected time range> Click the time range ( for example, <Last 15 minutes>), and select the required time range for which you want to view the logs. You can select from Quick, Relative, Absolute, and Recent time range.