The VMware Aria Automation Plug-in uses Identification and Reconcile Engine which requires to have discovery source element for the application.


  • You must be the system administrator in ServiceNow.

  • Set the application scope to Global.


  1. Log in to ServiceNow as a system administrator.
  2. In the left pane, go to System Definition > Choice Lists.
  3. Click New.
  4. Select the Table as Configuration Item [cmdb_ci].
  5. In the Element text box, enter the value as discovery_source.
  6. In the Label and Value text boxes, enter ITSM 8.x.
  7. Click Submit to create a data source choice.

    Ensure you enter ITSM release value in the Label and Value text boxes for every ITSM release.