The system administrator requires to create a sub-workflow. This workflow contains the approval group activity and approval group information.


You must be the system administrator in ServiceNow.


  1. Log in to ServiceNow as a system administrator.
  2. From the left pane, go to Administration > Workflow Editor.

    The Workflow Editor opens in the new browser tab.

  3. Select and open the Automation Day0 Items Approval SubWorkflow.
  4. Click the menu icon and select Copy.
  5. On the Workflow Name dialogue box, enter the new workflow name, and then click OK.

    The New workflow is created.

  6. Configure the required workflow activity.

    The result of sub-workflow must be either Approve or Reject.

  7. Click the menu icon and select Publish to save.