Supported and Unsupported Functionality

This section provides information for supported and unsupported functionalities for the VMware Aria Automation Plug-in.

Catalog Item Support and Limitation

A single ServiceNow instance supports multiple VMware Aria Automation instances. The Catalog Items from the multiple instances are consolidated.
Minimum and maximum validation is not supported for the Multi-select and Dual list field types in ServiceNow.
Approval groups to approve or reject the deployment requests are supported.
Value Picker only supports Properties Array as the return type when the value is fetched from the VMware Aria Automation Orchestrator Actions.
Under Custom Resources, for Add Action, the Requires condition must be disabled.
For Custom forms, field properties such as the Match field are not supported in the Constraints.
For the Service Portal and Native UI, the placeholder functionality is not supported.
The VMware Aria Automation Plug-in supports only the following field types in Cloud Template (YAML):
- String
- Integer
- Number
- Boolean

The VMware Aria Automation Plug-in does not support the Multi-value Picker field type. When the Import catalog job runs, it skips the catalog items with the Multi-value Picker field type.
In the VMware Aria Automation Plug-in, the dependent fields having minimum and maximum values with the VMware Aria Automation action are not supported.
In the VMware Aria Automation Plug-in, the stepwise increment option (stepper) is not supported for decimal and integer data type constraints.
The VMware Aria Automation Plug-in does not support the Text Element if fetched from External Source.
The Configurator field type is not supported in catalog items.
The VMware Aria Automation Plug-in does not support the Deployment Count feature.
The VMware Aria Automation Plug-in supports the dependent field data types for text field, text area, and drop-down list.
The data grid designed using both Cloud Template (YAML) and custom form is supported in the VMware Aria Automation Plug-in.
If you have created the following field in the VMware Aria Automation Plug-in then while performing import in ServiceNow, this field will not be created:
- Field ID: project
Visibility support for fields and tabs:
- You can set the visibility of fields and tabs for catalog items in VMware Aria Automation Plug-in.
- The VMware Aria Automation Plug-in supports the visibility of fields and tabs using drop-down and text field value selection for the following conditions:
  - Equals
  - NotEqual
  - Within
- The VMware Aria Automation Plug-in supports the visibility of fields and tabs using Integer and Decimal values for the following conditions:
  - Equals
  - Not Equal
  - > (Greater)
  - >= (Greater than equal to)
  - < (Lesser)
  - <= (Lesser than equal to)
- The VMware Aria Automation Plug-in supports Constant, Conditional, and External Source values as value sources for the visibility of fields and tabs.
- You need to enter or click outside area of the text field after entering a word that matches the visibility of fields and tabs.
- When you select the External source option from the Visibility menu, for an empty field value, the dependent fields and tabs are not visible.
- The visibility of fields and tabs can be set using the External source value for the following fields:
  - Text Field
  - Text Area
  - Decimal
  - Integer
  - Drop Down
  - Check Box
- The VMware Aria Automation Plug-in does not support request info fields for the visibility of fields and tabs.
Read-Only support for fields:
- You can set the read-only for catalog items in VMware Aria Automation plug-in.
- The VMware Aria Automation Plug-in supports the read-only for fields using drop-down and text field value selection for the following conditions:
  - Equals
  - NotEqual
  - Within
- The VMware Aria Automation Plug-in supports the read-only for fields using Integer and Decimal values for the following conditions:
  - Equals
  - Not Equal
  - >(Greater)
  - >=(Greater than equal to)
  - <(Lesser)
  - <=(Lesser than equal to)
- The VMware Aria Automation Plug-in supports Constant and Conditional values as value sources for the read-only.
- You need to enter or click outside area of the text field after entering a word that matches the read-only.
- The VMware Aria Automation Plug-in does not support request info fields for conditional read-only.
Support for Bind fields for default values:
- Bind fields are supported for the following:
  - Catalog items
  - Custom resource Day-2 actions
  - Custom Day-2 actions for deployments
- Bind fields are supported for the following data types:
  - Text field
  - Dropdown
- In request info fields, the following value fields are supported for the Bind field and External source value source:
  - Project ID
  - Deployment
  - Organization ID
  - Project name
  - Catalog item name
  - Content source type
  - Current organization
  - All fields under resource properties
In Bind fields, once the child text field value is modified and when you change the parent text field value, the modified child text field value will also reflect the same as that of the parent field.
Custom Categories support:
- The VMware Aria Automation Plug-in supports creating custom categories and linking catalog items to custom categories.
- To create a new category, go to the filter Navigator, and type Categories> Service Catalog> Maintain Categories.
- To link a newly created category to catalog items, follow the steps:
  - In filter Navigator>Catalog items.
  - On Catalog items, under the Categories tab, click Edit.
  - In Edit Members, search for the newly created categories.
  - Add the newly created categories to the Categories List and click Save. The new categories are linked to the catalog items.
Additional custom fields for Day-0 catalog item:
- The container for custom fields facilitates you to create a custom field with orders ranging from conditions 10002-10099 under variables.
- You can also change the name of the custom container if required.
- You can create customized client scripts for custom fields.
- You can create a new custom field by clicking the New button under variables, on catalog items in the VMware Aria Automation Plug-in.
- While creating new custom fields, if the user changes VMware Aria Automation Plug-in scope to global scope on catalog items, then the New button under variables will not be visible to create new custom fields.
- Custom fields can be created only on the Day-0 catalog item.
- You can view the custom fields on RITM. The reference of the RITM number is displayed under requested items by navigating to deployments and vice versa.
- While creating a client script, in UI type, you must select All so that the script works on both the Native UI and Service Portal.
- Custom fields cannot be sent to VMware Aria Automation On-Prem/VMware Aria Automation Cloud.
Deployment Name field support:
- You can view the Deployment Name field in the plug-in for both custom form and non-custom form catalog items. The Deployment Name field displays as a Read-only field and can be enabled or disabled from VMware Aria Automation.
- For the custom form catalog items, the Deployment name field is displayed in the General section else it displays after the Version field.
- The VMware Aria Automation Plug-in supports the Deployment name field for external source and default values.
The following types of data sources for the Dual List field type are supported:
- Default and External source
- Default and Constant

Note:

Configuring the data sources together in the Dual List field type is not supported.

By default, the following VMware Aria Automation field types are supported:


Field Types	Part of vRO Workflow	External Source vRO Action	Placeholder	Hidden Fields Visibility=No/Constant/Conditional Value	Hidden Fields (Visibility= yes) External Source)	Read-Only= Constant value	Read-Only= Conditional value
Array input	╳	╳	╳	╳	╳	╳	╳
Check box	╳	╳	╳	✔	✔	✔	✔
Combo box	╳	╳	╳	╳	╳	╳	╳
Data grid	╳	╳	╳	╳	╳	✔	╳
Date time	✔	╳	╳	✔	╳	✔	✔
Decimal	✔	✔	╳	✔	✔	✔	✔
Drop down	✔	✔	╳	✔	✔	✔	✔
Dual list	✔	✔	╳	✔	✔	✔	╳
File upload	╳	╳	╳	╳	╳	╳	╳
Image	╳	╳	╳	╳	╳	╳	╳
Integer	✔	✔	╳	✔	✔	✔	✔
Link	╳	╳	╳	╳	╳	╳	╳
Multi select	✔	✔	╳	✔	✔	✔	╳
Multi value picker	╳	╳	╳	╳	╳	╳	╳
Object field	╳	╳	╳	✔	✔	✔	╳
Password	✔	╳	╳	✔	╳	✔	✔
Radio group	╳	╳	╳	✔	✔	✔	✔
Text area	✔	✔	✔	✔	✔	✔	✔
Text field	✔	✔	✔	✔	✔	✔	✔
Text	✔	╳	╳	✔	╳	╳	╳
Tree picker	╳	╳	╳	╳	╳	╳	╳
Value picker	✔	✔	╳	✔	✔	✔	╳

Support for Computed Value:
- In Computed Values, once the child text field value is modified and when you change the parent text field value, the modified child text field value will also reflect the same as that of the parent field.
- The operator containing an empty value is not supported for the computed default value.
- The VMware Aria Automation Plug-in supports computed default value for data types with the following field type selections:
  - Integer
  - Decimal
  - Text field
  - Drop down
  - Text area

Supported VMware Aria Automation field types for default values are as follows:


Field Types	Constant	External Source	Computed	Conditional
Array input	╳	╳	╳	╳
Check box	✔	╳	╳	✔
Combo box	╳	╳	╳	╳
Data grid	✔	╳	╳	╳
Date time	✔	✔	╳	✔
Decimal	✔	✔	✔	✔
Drop down	✔	✔	✔	✔
Dual list	✔	╳	╳	╳
File upload	╳	╳	╳	╳
Image	╳	╳	╳	╳
Integer	✔	✔	✔	✔
Link	╳	╳	╳	╳
Multi select	✔	╳	╳	╳
Multi value picker	╳	╳	╳	╳
Object field	╳	╳	╳	╳
Password	✔	✔	╳	✔
Radio group	✔	╳	╳	╳
Text	✔	╳	╳	╳
Text area	✔	✔	✔	✔
Text field	✔	✔	✔	✔
Tree picker	╳	╳	╳	╳
Value picker	✔	╳	╳	╳

The following VMware Aria Automation field types are supported for Constraints:


Field Types	Required	Regular Expression	Minimum Values	Maximum Values
Array input	╳	╳	╳	╳
Check box	✔	╳	╳	╳
Combo box	╳	╳	╳	╳
Data grid	✔	✔	╳	╳
Date time	╳	╳	╳	╳
Decimal	✔	╳	✔	✔
Drop down	✔	╳	╳	╳
Dual list	✔	╳	✔	✔
File upload	╳	╳	╳	╳
Image	╳	╳	╳	╳
Integer	✔	╳	✔	✔
Link	╳	╳	╳	╳
Multi select	✔	╳	✔	✔
Multi value picker	╳	╳	╳	╳
Object field	✔	✔	✔	✔
Password	✔	✔	✔	✔
Radio group	╳	╳	╳	╳
Text	╳	╳	╳	╳
Text area	✔	✔	✔	✔
Text field	✔	✔	✔	✔
Tree picker	╳	╳	╳	╳
Value picker	✔	╳	╳	╳

Day 2 Action Support and Limitation

Configuration of email notification for endpoint, entitlement, approval request, RITM request on VMware Aria Automation, day-2 actions, and resource sharing are available.
A support ticket is created within ServiceNow on the failure of catalog request submission and day-2 action.
After you have removed the disk from a machine, it takes time to reflect the same in the VMware Aria Automation Plug-in.

The following day-2 actions are available from the VMware Aria Automation Plug-in:


Resource Actions	Deployment Actions
Add Disk	Change Lease
Compute Relocate	Delete
Create Snapshot	Power Off
Delete	Power On
Delete Snapshot
Power Off
Power On
Reboot
Remove Disk
Reset
Resize
Resize Boot Disk
Resize Disk
Restart
Revert to Snapshot
Shutdown
Suspend

The Run Puppet Task day-2 action is not supported for Puppet deployments.
Custom Day-2 Actions and Custom Resources are supported.
Custom Day-2 Action is supported for:
- Deployments
- Built-in Resources
- Custom Resources
- Form-based Day-2 actions
- Formless Day-2 actions

The VMware Aria Automation Plug-in supports the following field types for custom resources and custom day-2 actions through property binding:


Field Types	Custom Resource	Custom Day-2 Actions
Field Types	Custom Resource	Direct Binding	In Request	Binding Action
Text area	✔	✔	✔	╳
Text field	✔	✔	✔	╳
Text	✔	✔	✔	╳
Password	✔	╳	✔	╳
Decimal	✔	✔	✔	╳
Integer	✔	✔	✔	╳
Drop down	✔	✔	✔	╳
Check box	✔	✔	✔	╳
Value picker	✔	╳	✔	✔
Date time	✔	╳	╳	╳

The request form submission fails in ServiceNow for the data types which are not supported in Custom Day-2 actions.
Data type as Complex and display as Object field is not supported in the plug-in for Day-2 catalog items.
The VMware Aria Automation Plug-in does not support the Update Day-2 action for:
- Custom Resources
- Built-in resources in the Native UI
In ServiceNow, to import day-2 actions for resources and deployments, you can now set the following properties as either True or False:
- x_vmw_cloudservice.fetch_deployments_day2_actions: The default value is True, when you set the property as False, the day-2 actions for deployments will not be imported.
- x_vmw_cloudservice.fetch_resources_day2_actions: The default value is True, when you set the property as False, the day-2 actions for resources will not be imported.
Visibility support for fields and tabs for custom resource day-2 actions and custom day-2 actions for deployments:
- The VMware Aria Automation Plug-in supports the visibility of fields and tabs using the drop-down and text field value selection for the following conditions:
  - Equals
  - NotEqual
  - Within
- The VMware Aria Automation Plug-in supports the visibility of fields and tabs using Integer and Decimal values for the following conditions:
  - Equals
  - Not Equal
  - (Greater)
  - >= (Greater than equal to)
  - < (Lesser)
  - <= (Lesser than equal to)
- The VMware Aria Automation Plug-in supports Constant and Conditional values as the value sources for the visibility of fields and tabs.
- You need to enter or click outside the area of the text field after entering a word that matches the visibility of the fields and tabs.

By default, the following VMware Aria Automation field types are supported:


Field Types	Part of vRO Workflow	External Source vRO Action	Placeholder	Hidden Fields Visibility=No/Constant/Conditional Value	Hidden Fields (Visibility= yes) External Source and Bind Field)	Read-Only= Constant value	Read-Only= Conditional value and External Source
Check box	╳	╳	╳	✔	╳	✔	╳
Date time	✔	╳	╳	✔	╳	✔	╳
Decimal	✔	╳	╳	✔	╳	✔	╳
Drop down	✔	╳	╳	✔	╳	✔	╳
Integer	✔	╳	╳	✔	╳	✔	╳
Password	✔	╳	╳	✔	╳	✔	╳
Text area	✔	╳	╳	✔	╳	✔	╳
Text field	✔	╳	╳	✔	╳	✔	╳
Text	✔	╳	╳	✔	╳	✔	╳
Value picker	✔	╳	╳	✔	╳	✔	╳

Supported VMware Aria Automation field types for default values are as follows:


Field Types	Constant	External Source	Computed	Conditional	Bind fields
Check box	✔	✔	╳	╳	╳
Date time	✔	✔	╳	╳	╳
Decimal	✔	✔	╳	╳	╳
Drop down	✔	✔	╳	╳	✔
Integer	✔	✔	╳	╳	╳
Value picker	✔	✔	╳	╳	╳
Password	✔	✔	╳	╳	╳
Text area	✔	✔	╳	╳	╳
Text field	✔	✔	╳	╳	✔
Text	✔	✔	╳	╳	╳

Supported VMware Aria Automation field types are supported for Constraints:


Field Types	Required		Regular Expression		Maximum values		Minimum values		Match field
	Constant	Conditional and External Source	Constant	Conditional	Constant	Conditional and External Source	Constant	Conditional and External Source
Text area	✔	╳	✔	╳	✔	╳	✔	╳	╳
Text field	✔	╳	✔	╳	✔	╳	✔	╳	╳
Text	╳	╳	╳	╳	╳	╳	╳	╳	╳
Password	✔	╳	✔	╳	✔	╳	✔	╳	╳
Decimal	✔	╳	╳	╳	✔	╳	✔	╳	╳
Integer	✔	╳	╳	╳	✔	╳	✔	╳	╳
Dropdown	✔	╳	╳	╳	╳	╳	╳	╳	╳
Check box	✔	╳	╳	╳	╳	╳	╳	╳	╳
Value picker	✔	╳	╳	╳	╳	╳	╳	╳	╳
Date Time	✔	╳	╳	╳	╳	╳	╳	╳	╳

Custom property Support and Limitation

The following input types are supported for YAML:
- String
- Integer
- Boolean
Read-only and Default values are not supported for YAML.

Property group Support and Limitation

The VMware Aria Automation Plug-in supports the following input types to create a new property for property groups:
- String
- Integer
- Boolean

The table represents the supported options for the following input-type fields in Property groups:


Field Options	Field Values	Input Type: String	Input Type: Integer	Input Type: Boolean
Default Value Source: Constant	Default Value	✔	✔	✔
	Encrypted	✔	╳	╳
	Read Only	✔	✔	✔
More Options	Format	✔	╳	╳
	Minimum Length	✔	✔	╳
	Maximum Length	✔	✔	╳
	Pattern	✔	╳	╳
Enumerated list type	Values	✔	✔	╳
	Keys and Values	✔	✔	╳
	External Source	╳	╳	╳
Enum	Value	✔	✔	╳

Supported endpoints

VMware vSphere^®, Amazon Web Services™ (AWS), Google Cloud Platform™, and Microsoft^® Azure^® Cloud are supported.

Other Supported Functionality and Limitations

Defining the permissions for Admin, Catalog Admin, and User is supported.
Reconciliation of CMDB to keep the CI item updated is supported.
If the ServiceNow users are not able to view deployments, ensure that the user is using the email address as a user name in the VMware Aria Automation and it must be the same as the email address of the user in ServiceNow.

Project Group Entitlements:

In ServiceNow, on the Project record, under the Users section, you can add multiple groups in the Project Group, so that all the members of the group can view the deployments and resources related to a particular Project.
Groups must have cmdb_read and x_vmw_cloudservice.vra_end_user roles to access deployments and resources, and also to perform the day-2 actions.

The VMware Aria Automation Plug-in is tested on the following web browsers and versions:


Web Browser	Minimum Supported Version
Google Chrome	113.0.5672.93
Microsoft Edge	113.0.1774.35
Mozilla Firefox	113.0.1