Two-way check-out enables users to send multiple requests for catalog items at the same time.


  • You must be the ServiceNow system administrator.

  • The scope must be selected as Global.


  1. Log in to ServiceNow as a system administrator.
  2. In the left pane, click Catalog Administration > Properties.

    The Service Catalog Configuration page appears.

  3. On the Cart tab, use the slider and turn on Use the two step catalog checkout model (default false).

    The Two-way check-out is enabled.