The ServiceNow administrator can configure the multi-level approval for the ServiceNow catalog request.

Prerequisites

  • You must be the system administrator in ServiceNow.

  • The scope must be selected as the VMware Aria Automation plug-in.

Procedure

  1. Log in to ServiceNow as a system administrator.
  2. From the left pane, click Workflow > Workflow Editor.

    The Workflow Editor opens in a new browser tab.

  3. Search for Automation Day0 Items Approval SubWorkflow then open the workflow.
  4. Check out the workflow to add more activities to the sub-workflow.
  5. From the Core tab, add the Approval - Group to the workflow.
  6. In the Approvers section, select the groups.
  7. Update the connecting arrows for Accept and Reject.
  8. Click Update.
  9. Click the menu icon and select Publish to save.
  10. Repeat the steps to add more approval activities in the sub-workflow.
    Note:

    • By default, three approval activities are added in the sub-workflow. The administrator can add desired approval groups in these activities.

    • System administrator must add all the approval group names in thex_vmw_cloudservice.Automation-ApprovalGroup system property.