End user of Automation-ApprovalGroup is not able to approve functionality on other's plug-in request

The VMware Aria Automation Plug-in end users are not able to approve/reject/comment on other users plug-in requests as a part of the approval functionality. These end users are already added to the Approval group to use approval functionality.

Problem

End user of Automation-ApprovalGroup is not able to approve functionality on other's plug-in request.

Cause

This problem occurs due to a change in the ServiceNow certification process. Now user requires to manually create the ACL records.

Solution

1. Create a read ACL in Global scope on the sc_req_item OOTB table for x_vmw_cloudservice.vra_end_user (application end user) role.

2. Create a read ACL in Global scope on the sysapproval_approver OOTB table for x_vmw_cloudservice.vra_end_user (application end user) role.