Configuring the VMware Aria Automation Plug-in
Release Notes
Overview of VMware Aria Automation Plug-in
Installation Prerequisites
Compatibility Matrix
Installation of MID Server
Install the user criteria scoped API plug-in
Create a Data Source Choice in ServiceNow
Enable Application Access
Install and Update the VMware Aria Automation Plug-in
Installation of VMware Aria Automation Plug-in
Update the VMware Aria Automation Plug-in from 8.13.1 to 8.14 version
Configuration of the VMware Aria Automation Plug-in
Managing the ServiceNow Users
Adding the ServiceNow User Roles
Setting Up ServiceNow Groups
Configuration in the VMware Aria Automation on-premise Version
Create Day 2 Policies
Verify Email Address Mapping
Vancouver Support
Configuration for ServiceNow Vancouver Release
Register with the VMware Aria Automation on-premise Version
Configuration in VMware Aria Automation Cloud
Create Day 2 Policies
Verify Email Address Mapping
Generate the Refresh Key
Register the VMware Aria Automation Cloud Version
Configure Event-based data sync in VMware Aria Automation
Configure Event Subscriptions in VMware Aria Automation
Configuring and Using the Service Portal
Setting Up the Service Portal Prefix
Configuring the Deployment Widget
Add the View and Modify Resource Widget on the Request Summary Page
Configure the Deployment Counts in the Deployment List
Configure the Deployment Counts in the Deployments Widget
Using the Service Portal
Viewing the Deployments
Deployment Actions
Resource Actions
Configuring and Using the Service Catalog on Native UI
Configuring the Service Catalog on Native UI
Using the Service Catalog
Viewing and Requesting the Catalog Items
Performing the Actions
Create the User Criteria
Advanced Configuration
Configure and Run Import Jobs
Email and Ticketing Properties
Configure the Email and Ticketing Properties
System Properties
Configure the Support Group for Request Failure Incidents
Retriggering Time for Catalog Item Request if MID Server is Down
Cancel Time for Catalog Item Request if MID Server is Down
Re-triggering Time for Catalog Item Request Status Check
Cancel Time for Catalog Item Request Status Check
Configure the Multi-Level Approval for Day-0 and Day-2 Catalog Item Requests
Create a Custom Workflow for Specific Catalog Items
Create a Sub-Workflow
Create the Main Workflow
Update the Approval Group System Property
Configure the Custom Sub-Workflow
Update the System Property of the Workflow Activity
Access the Sys IDs
Supported and Unsupported Functionality
Telemetry
Known Issues
Troubleshoot
Unable to perform Day-2 Action
Complete Hover Message or Field Name is not Displayed
Deployments and Resources are not displayed
ServiceNow Users are not able to View Deployments
End user of Automation-ApprovalGroup is not able to approve functionality on other's plug-in request
ServiceNow Users facing string limit issues when exceeded to the max
After/Before the Upgrade, if the plug-in behaves abnormally OR the user forgets to set the “Replace on upgrade” flag then check the Skipped and Skipped Manual Merge records in the Upgrade History
Expected variables are not visible on the RITM table for end user
Appendix