This section provides information for supported and unsupported functionalities for the VMware Aria Automation Plug-in.

Catalog Item Support and Limitation

  • A single ServiceNow instance supports multiple VMware Aria Automation instances. The Catalog Items from the multiple instances are consolidated.

  • Approval groups to approve or reject the deployment requests are supported.

  • Value Picker only supports Properties Array as the return type when the value is fetched from the VMware Aria Automation Orchestrator Actions.

  • Under Custom Resources, for Add Action, the Requires condition must be disabled.

  • For Custom forms, field properties such as the Match field are not supported in the Constraints.

  • For the Service Portal and Native UI, the placeholder functionality is not supported.

  • The VMware Aria Automation Plug-in supports only the following field types in Cloud Template (YAML):

    • String

    • Integer

    • Number

    • Boolean

    • Object

    • Data grid

  • The VMware Aria Automation Plug-in does not support the Multi-value Picker field type. When the Import catalog job runs, it skips the catalog items with the Multi-value Picker field type.

  • In the VMware Aria Automation Plug-in, the dependent fields having minimum and maximum values with the VMware Aria Automation action are not supported.

  • In the VMware Aria Automation Plug-in, the stepwise increment option (stepper) is not supported for decimal and integer data type constraints.

  • The VMware Aria Automation Plug-in does not support the Text Element if fetched from External Source.

  • The VMware Aria Automation Plug-in does not support the Deployment Count feature.

  • All the functionalities of the VMware Aria Automation Plug-in available on the Service Portal are supported on the Employee Center.

  • In ServiceNow, it is recommended to have numeric values for the version field of the catalog item.

  • If you have created the following field in the VMware Aria Automation Plug-in then while performing import in ServiceNow, this field will not be created:

    • Field ID: project

  • Data grid Limitations using Multi-Row Variable Set

    • The table describes unsupported functionalities of the data grid in VMware Aria Automation and ServiceNow:

    Functionalities

    VMware Aria Automation

    ServiceNow

    Rows Limit

    You can add multiple rows in the data grid as per your requirement.

    Supports limited rows in the data grid. You can add only 50 rows.

    Rows per Page

    You can configure Pagination in the custom form for the data grid.

    Pagination is not supported for the data grid.

    Placement of data grid

    You can drag and place the data grid on any tab as per your requirement.

    The placement of the data grid will be visible only at the end of the tab.

    Filter Icon

    The filter icon is visible for the data grid in the catalog form.

    The filter icon is not visible for the data grid in the catalog form.

    Custom help

    Custom help is supported for the data grid.

    Custom help is not supported for the data grid.

    Manage Columns

    Manage Columns option is available for the data grid.

    Manage Columns option is not available for the data grid.

    Hide Columns

    You can hide the columns in the custom form.

    Hiding columns is not supported for the data grid.

    Data grid name

    Supports multiple underscores(_) in the data grid name.

    Multiple underscores(_) are not supported in the data grid name.

  • Supported Data type Matrix for Day-0

    This section provides information on supported data types for Appearance, Default values, and Constraints in VMware Aria Automation Plug-in.

    • Appearance

Note:

  • The support for data types such as Drop down, Multi-select, and Dual list as shown in the below table is also supported for String, Integer, and Decimal.

  • The Conditional visibility and Read-only is supported for Drop down, Text field using Equals, NotEquals, and Within operators. For Integer and Decimal, the following operators are supported: Equals, NotEquals, Greater than, Lesser than, Greater than equal to, and Lesser than equal to.

  • The External Source visibility and Read-only can be set by the direct vRO action and Input in Action inputs as Constant and Field using the following data types: Text field, Text Area, Decimal, Integer, Drop down, and Check box.

  • 'N/A' in the below table represents that data types are not supported in ServiceNow since they are not available in VMware Aria Automation.

  • By default, the following VMware Aria Automation field types are supported:

    Appearance

    Label and Type

    Visibility

    Read-Only

    Custom help

    Data Types

    Placeholder

    Constant

    Conditional

    External Source

    Bind field

    Constant

    Conditional

    External Source

    Array Input

    ╳

    ╳

    ╳

    ╳

    ╳

    ╳

    ╳

    ╳

    ╳

    Dropdown

    ╳

    ✔

    ✔

    ✔

    ╳

    ✔

    ✔

    ✔

    ✔

    Image

    N/A

    ╳

    ╳

    ╳

    ╳

    N/A

    N/A

    N/A

    ╳

    Link

    N/A

    ╳

    ╳

    ╳

    ╳

    N/A

    N/A

    N/A

    ╳

    Dual List

    N/A

    ✔

    ✔

    ✔

    ╳

    ✔

    ╳

    ╳

    ✔

    Decimal

    N/A

    ✔

    ✔

    ✔

    ╳

    ✔

    ✔

    ✔

    ✔

    File upload

    N/A

    ╳

    ╳

    ╳

    ╳

    ╳

    ╳

    ╳

    ╳

    Integer

    N/A

    ✔

    ✔

    ✔

    ╳

    ✔

    ✔

    ✔

    ✔

    Multi select

    N/A

    ✔

    ✔

    ✔

    ╳

    ✔

    ╳

    ╳

    ✔

    Multi value picker

    N/A

    ╳

    ╳

    ╳

    ╳

    ╳

    ╳

    ╳

    ╳

    Object field

    N/A

    ✔

    ✔

    ✔

    ╳

    ✔

    ✔

    ✔

    ✔

    Password

    N/A

    ✔

    ✔

    ✔

    ╳

    ✔

    ✔

    ✔

    ✔

    Radio group

    N/A

    ✔

    ✔

    ✔

    ╳

    ✔

    ✔

    ✔

    ✔

    Text area

    ✔

    ✔

    ✔

    ✔

    ╳

    ✔

    ✔

    ✔

    ✔

    Text field

    ✔

    ✔

    ✔

    ✔

    ╳

    ✔

    ✔

    ✔

    ✔

    Text

    N/A

    ✔

    ✔

    ✔

    ╳

    N/A

    N/A

    N/A

    ✔

    Value picker

    ╳

    ✔

    ✔

    ✔

    ╳

    ✔

    ╳

    ╳

    ✔

    Check box

    N/A

    ✔

    ✔

    ✔

    ╳

    ✔

    ✔

    ✔

    ✔

    Data grid

    ╳

    ✔

    ✔

    ✔

    ╳

    ✔

    ✔

    ✔

    ╳

    Combo box

    ╳

    ╳

    ╳

    ╳

    ╳

    ╳

    ╳

    ╳

    ╳

    Date Time

    N/A

    ✔

    ✔

    ✔

    ╳

    ✔

    ✔

    ✔

    ✔

    Tree Picker

    ╳

    ╳

    ╳

    ╳

    ╳

    ╳

    ╳

    ╳

    ╳

  • You need to enter or click outside the area of the text field after entering a word that matches the read-only and visibility of fields and tabs.

  • The External Source option from visibility and read-only is not supported for an empty field value.

  • The VMware Aria Automation Plug-in does not support request info fields for read-only and visibility of fields and tabs.

  • Default Values Support

    Note:

    • The support for data types such as Drop down, Multi-select, and Dual list as shown in the below table is also supported for String, Integer, and Decimal.

    • The Conditional default value is supported for Drop down and Text field with Equals, NotEquals, and Within operators. For Integer and Decimal, the following operators are supported: Equals, NotEquals, Greater than, Lesser than, Greater than equal to, Lesser, and Lesser than equal to.

    • The External Source default value and Value Options can be set by the direct vRO action and Input in Action inputs as Constant and Field using the following data types: Text field, Text area, and Drop down.

    • The Computed default value is supported for the following field type selections:Integer, Decimal, Text field, Drop down, and Text area.

    • 'N/A' in the below table represents that data types are not supported in ServiceNow since they are not available in VMware Aria Automation.

  • The supported VMware Aria Automation field types for default values are as follows:

    Default Value and Value Options

    Data Types

    Constant

    Conditional

    External Source

    Bind Field

    Computed

    Value Options: Constant|External Source

    Value Options: Constant|External Source

    Value Options: Constant|External Source

    Value Options: Constant|External Source

    Value Options: Constant|External Source

    Array input

    ╳

    ╳

    ╳

    N/A

    N/A

    Check box

    ✔

    ✔

    ✔

    ✔

    N/A

    Combo box

    ╳

    ╳

    ╳

    ╳

    ╳

    Data grid

    ✔

    N/A

    ✔

    N/A

    N/A

    Date time

    ✔

    ✔

    ✔

    ╳

    N/A

    Decimal

    ✔

    ✔

    ✔

    ╳

    ✔

    Drop down

    ✔

    ✔

    ✔

    ✔

    ✔

    Dual list

    ✔

    ╳

    ╳

    N/A

    N/A

    File upload

    N/A

    N/A

    N/A

    N/A

    N/A

    Image

    ╳

    ╳

    ╳

    ╳

    ╳

    Integer

    ✔

    ✔

    ✔

    ╳

    ✔

    Link

    ╳

    ╳

    ╳

    ╳

    ╳

    Multi select

    ✔

    ╳

    ╳

    N/A

    N/A

    Multi value picker

    ╳

    N/A

    ╳

    N/A

    N/A

    Object field

    ╳

    N/A

    ╳

    N/A

    N/A

    Password

    ✔

    ✔

    ✔

    ╳

    N/A

    Radio group

    ✔

    ╳

    ╳

    ╳

    ╳

    Text

    ✔

    ╳

    ╳

    ╳

    ╳

    Text area

    ✔

    ✔

    ✔

    ╳

    ✔

    Text field

    ✔

    ✔

    ✔

    ✔

    ✔

    Tree picker

    ╳

    ╳

    ╳

    ╳

    ╳

    Value picker

    ✔

    ╳

    ╳

    ╳

    ╳

  • In request info fields, the following value fields are supported for the Bind field and External source value source:

    • Catalog item name

    • Content source type

    • Current organization

  • In Bind fields and Computed default value, once the child text field value is modified and when you change the parent text field value, the modified child text field value will also reflect the same as that of the parent field.

  • The operator containing an empty value is not supported for the computed default value.

  • Support for Constraints

Note:

  • The support for data types such as Drop down, Multi-select, and Dual list as shown in the below table is also supported for String, Integer, and Decimal.

  • 'N/A' in the below table represents that data types are not supported in ServiceNow since they are not available in VMware Aria Automation.

  • The following VMware Aria Automation field types are supported for Constraints:

    Constraints

    Required

    Regular Expression

    Minimum Value

    Maximum Value

    Data Types

    Constant

    Conditional

    External Source

    Constant

    Conditional

    Constant

    Conditional

    External Source

    Constant

    Conditional

    External Source

    Array input

    ╳

    ╳

    ╳

    ╳

    ╳

    ╳

    ╳

    ╳

    ╳

    ╳

    ╳

    Check box

    ✔

    ╳

    ╳

    N/A

    N/A

    N/A

    N/A

    N/A

    N/A

    N/A

    N/A

    Combo box

    ╳

    ╳

    ╳

    ╳

    ╳

    ╳

    ╳

    ╳

    ╳

    ╳

    ╳

    Data grid

    ✔

    ╳

    ╳

    ✔

    ╳

    ✔

    ╳

    ╳

    ✔

    ╳

    ╳

    Date time

    ╳

    ╳

    ╳

    N/A

    N/A

    ╳

    ╳

    ╳

    ╳

    ╳

    ╳

    Decimal

    ✔

    ╳

    ╳

    ╳

    ╳

    ✔

    ╳

    ╳

    ✔

    ╳

    ╳

    Drop down

    ✔

    ╳

    ╳

    ╳

    ╳

    ╳

    ╳

    ╳

    ╳

    ╳

    ╳

    Dual list

    ✔

    ╳

    ╳

    ╳

    ╳

    ✔

    ╳

    ╳

    ✔

    ╳

    ╳

    File upload

    ╳

    ╳

    ╳

    N/A

    N/A

    ╳

    ╳

    ╳

    ╳

    ╳

    ╳

    Image

    N/A

    N/A

    N/A

    N/A

    N/A

    N/A

    N/A

    N/A

    N/A

    N/A

    N/A

    Integer

    ✔

    ╳

    ╳

    ╳

    ╳

    ✔

    ╳

    ╳

    ✔

    ╳

    ╳

    Link

    N/A

    N/A

    N/A

    N/A

    N/A

    N/A

    N/A

    N/A

    N/A

    N/A

    N/A

    Multi select

    ✔

    ╳

    ╳

    ╳

    ╳

    ✔

    ╳

    ╳

    ✔

    ╳

    ╳

    Multi value picker

    ╳

    ╳

    ╳

    N/A

    N/A

    ╳

    ╳

    ╳

    ╳

    ╳

    ╳

    Object field

    ✔

    ╳

    ╳

    ✔

    ╳

    ✔

    ╳

    ╳

    ✔

    ╳

    ╳

    Password

    ✔

    ╳

    ╳

    ✔

    ╳

    ✔

    ╳

    ╳

    ✔

    ╳

    ╳

    Radio group

    N/A

    N/A

    N/A

    N/A

    N/A

    N/A

    N/A

    N/A

    N/A

    N/A

    N/A

    Text

    N/A

    N/A

    N/A

    N/A

    N/A

    N/A

    N/A

    N/A

    N/A

    N/A

    N/A

    Text area

    ✔

    ╳

    ╳

    ✔

    ╳

    ✔

    ╳

    ╳

    ✔

    ╳

    ╳

    Text field

    ✔

    ╳

    ╳

    ✔

    ╳

    ✔

    ╳

    ╳

    ✔

    ╳

    ╳

    Tree picker

    ╳

    ╳

    ╳

    N/A

    N/A

    N/A

    N/A

    N/A

    N/A

    N/A

    N/A

    Value picker

    ✔

    ╳

    ╳

    N/A

    N/A

    N/A

    N/A

    N/A

    N/A

    N/A

    N/A

  • Custom Categories support:

    • The VMware Aria Automation Plug-in supports creating custom categories and linking catalog items to custom categories.

    • To create a new category, go to the filter Navigator, and type Categories> Service Catalog> Maintain Categories.

  • To link a newly created category to catalog items, follow the steps:

    • In filter Navigator>Catalog items.

    • On Catalog items, under the Categories tab, click Edit.

    • In Edit Members, search for the newly created categories.

    • Add the newly created categories to the Categories List and click Save. The new categories are linked to the catalog items.

  • Support of custom fields for Day-0 catalog item:

    • The container for custom fields facilitates you to create a custom field with orders ranging from conditions 10002-10099 under variables.

    • You can also change the name of the custom container if required.

    • You can create customized client scripts for custom fields.

    • You can create a new custom field by clicking the New button under variables, on catalog items in the VMware Aria Automation Plug-in.

    • While creating new custom fields, if the user changes VMware Aria Automation Plug-in scope to global scope on catalog items, then the New button under variables will not be visible to create new custom fields.

    • Custom fields can be created only on the Day-0 catalog item.

    • You can view the custom fields on RITM. The reference of the RITM number is displayed under requested items by navigating to deployments and vice versa.

    • While creating a client script, in UI type, you must select All so that the script works on both the Native UI and Service Portal.

    • Custom fields cannot be sent to VMware Aria Automation On-Prem/VMware Aria Automation Cloud.

    • The Application Scope must be Global for creating a Custom field and Variable set else the catalog items request will fail in ServiceNow.

    • Note:

      The Application Scope must be Global for creating a Custom field and Custom Variable set.

  • Deployment Name field support:

    • You can view the Deployment Name field in the plug-in for both custom form and non-custom form catalog items. The Deployment Name field displays as a Read-only field and can be enabled or disabled from VMware Aria Automation.

    • If the catalog item does not have a Deployment name field in VMware Aria Automation, then the Deployment name will be displayed after the Version field.

    • The VMware Aria Automation Plug-in supports the Deployment name field for external source and default values.

  • The following types of data sources are supported for the Dual List field type:

    • Constant as Default Value and Constant as Value Options.

    • External Source as Default and External Source as Value Options.

Note:

Dual List with Constant as Default Value and External Source as Value options are not supported.

Custom property Support and Limitation

  • The following input types are supported for YAML:

    • String

    • Integer

    • Boolean

  • Read-only and Default values are not supported for YAML.

Property group Support and Limitation

  • The VMware Aria Automation Plug-in supports the following input types to create a new property for property groups:

    • String

    • Integer

    • Boolean

  • The table represents the supported options for the following input-type fields in Property groups:

Field Options

Field Values

Input Type: String

Input Type: Integer

Input Type: Boolean

Default Value Source: Constant

Default Value

✔

✔

✔

Encrypted

✔

╳

╳

Read Only

✔

✔

✔

More Options

Format

✔

╳

╳

Minimum Length

✔

✔

╳

Maximum Length

✔

✔

╳

Pattern

✔

╳

╳

Enumerated list type

Values

✔

✔

╳

Keys and Values

✔

✔

╳

External Source

╳

╳

╳

Enum

Value

✔

✔

╳

Day 2 Action Support and Limitation

  • Configuration of email notification for endpoint, entitlement, approval request, RITM request on VMware Aria Automation, day-2 actions, and resource sharing are available.

  • A support ticket is created within ServiceNow on the failure of catalog request submission and day-2 action.

  • After you have removed the disk from a machine, it takes time to reflect the same in the VMware Aria Automation Plug-in.

  • The following day-2 actions are available from the VMware Aria Automation Plug-in:

    Resource Actions

    Deployment Actions

    Add Disk

    Change Lease

    Compute Relocate

    Delete

    Create Snapshot

    Power Off

    Delete

    Power On

    Delete Snapshot

    Power Off

    Power On

    Reboot

    Remove Disk

    Reset

    Resize

    Resize Boot Disk

    Resize Disk

    Restart

    Revert to Snapshot

    Shutdown

    Suspend

  • The Run Puppet Task day-2 action is not supported for Puppet deployments.

  • Custom day-2 Actions and Custom Resources are supported.

  • Custom day-2 Action is supported for:

    • Deployments

    • Built-in Resources

    • Custom Resources

    • Form-based day-2 actions

    • Formless day-2 actions

  • The VMware Aria Automation Plug-in supports the following field types for custom resources and custom day-2 actions through property binding:

    Field Types

    Custom Resource

    Custom Day-2 Actions

    Direct Binding

    In Request

    Binding Action

    Text area

    ✔

    ✔

    ✔

    ╳

    Text field

    ✔

    ✔

    ✔

    ╳

    Text

    ✔

    ✔

    ✔

    ╳

    Password

    ✔

    ╳

    ✔

    ╳

    Decimal

    ✔

    ✔

    ✔

    ╳

    Integer

    ✔

    ✔

    ✔

    ╳

    Drop down

    ✔

    ✔

    ✔

    ╳

    Check box

    ✔

    ✔

    ✔

    ╳

    Value picker

    ✔

    ╳

    ✔

    ✔

    Date time

    ✔

    ╳

    ╳

    ╳

  • The request form submission fails in ServiceNow for the data types that are not supported in Custom day-2 actions.

  • Data type as Complex and display as Object field is not supported in the plug-in for day-2 catalog items.

  • The VMware Aria Automation Plug-in does not support the Update day-2 action for:

    • Custom Resources

    • Built-in resources in the Native UI

  • In ServiceNow, to import day-2 actions for resources and deployments, you can now set the following properties as either True or False:

    • x_vmw_cloudservice.fetch_deployments_day2_actions: The default value is True, when you set the property as False, the day-2 actions for deployments will not be imported.

    • x_vmw_cloudservice.fetch_resources_day2_actions: The default value is True, when you set the property as False, the day-2 actions for resources will not be imported.

  • Supported data type matrix for Day-2

    This section provides information on supported data types for Appearance, Default values, and Constraints in VMware Aria Automation Plug-in.

    • Appearance Support

    Note:

    • The data type support of Drop down, Multi-select, and Dual list as shown in the below table is also supported for String, Integer, and Decimal.

    • The Conditional visibility and Read-only is supported for Drop-down and text field using Equals, NotEquals, and Within operators. For Integer and Decimal, the following operators are supported: Equals, NotEquals, Greater than, Lesser than, Greater than equal to, and Lesser than equal to.

    • The Signpost position for custom help is not supported.

    • 'N/A' in the below table represents that data types are not supported in ServiceNow since they are not available in VMware Aria Automation.

  • By default, the following VMware Aria Automation field types are supported:

    Appearance

    Label and Type

    Visibility

    Read-Only

    Custom help

    Data Types

    Placeholder

    Constant

    Conditional

    External Source

    Bind field

    Constant

    Conditional

    External Source

    Array Input

    ╳

    ╳

    ╳

    ╳

    ╳

    ╳

    ╳

    ╳

    ╳

    Dropdown

    ╳

    ✔

    ✔

    ╳

    ╳

    ✔

    ╳

    ╳

    ✔

    Image

    N/A

    ╳

    ╳

    ╳

    ╳

    N/A

    N/A

    N/A

    ╳

    Link

    N/A

    ╳

    ╳

    ╳

    ╳

    N/A

    N/A

    N/A

    ╳

    Dual List

    N/A

    ╳

    ╳

    ╳

    ╳

    ╳

    ╳

    ╳

    ╳

    Decimal

    N/A

    ✔

    ✔

    ╳

    ╳

    ✔

    ╳

    ╳

    ✔

    File upload

    N/A

    ╳

    ╳

    ╳

    ╳

    ╳

    ╳

    ╳

    Integer

    N/A

    ✔

    ✔

    ╳

    ╳

    ✔

    ╳

    ╳

    ✔

    Multi select

    N/A

    ╳

    ╳

    ╳

    ╳

    ╳

    ╳

    ╳

    ╳

    Multi value picker

    N/A

    ╳

    ╳

    ╳

    ╳

    ╳

    ╳

    ╳

    ╳

    Object field

    N/A

    ╳

    ╳

    ╳

    ╳

    ╳

    ╳

    ╳

    ╳

    Password

    N/A

    ✔

    ✔

    ╳

    ╳

    ✔

    ╳

    ╳

    ✔

    Radio group

    N/A

    ╳

    ╳

    ╳

    ╳

    ╳

    ╳

    ╳

    ╳

    Text area

    ╳

    ✔

    ✔

    ╳

    ╳

    ✔

    ╳

    ╳

    ✔

    Text field

    ╳

    ✔

    ✔

    ╳

    ╳

    ✔

    ╳

    ╳

    ✔

    Text

    N/A

    ✔

    ✔

    ╳

    ╳

    N/A

    N/A

    N/A

    ✔

    Value picker

    ╳

    ✔

    ✔

    ╳

    ╳

    ✔

    ╳

    ╳

    ✔

    Check box

    N/A

    ✔

    ✔

    ╳

    ╳

    ✔

    ╳

    ╳

    ✔

    Data grid

    ╳

    ╳

    ╳

    ╳

    ╳

    ╳

    ╳

    ╳

    ╳

    Combo box

    ╳

    ╳

    ╳

    ╳

    ╳

    ╳

    ╳

    ╳

    ╳

    Date Time

    N/A

    ✔

    ✔

    ╳

    ╳

    ✔

    ╳

    ╳

    ✔

  • You need to enter or click outside the area of the text field after entering a word that matches the visibility of the fields and tabs.

  • The visibility of fields and tabs for constraints is not supported for the following:

    • Minimum

    • Maximum

    • Regex

  • Default Values Support

Note:

  • The data type support of Drop down, Multi-select, and Dual list as shown in the below table is also supported for String, Integer, and Decimal.

  • The External Source default value and value options can be set by the direct vRO action and Input in Action inputs as Constant and Field using the following data types: Text field, Text area, and Drop down.

  • 'N/A' in the below table represents that data types are not supported in ServiceNow since they are not available in VMware Aria Automation.

  • The supported VMware Aria Automation field types for default values are as follows:

    Default Value and Value Options

    Constant

    External Source

    Computed

    Conditional

    Bind fields

    Data Types

    Value Options: Constant|External Source

    Value Options: Constant|External Source

    Value Options: Constant|External Source

    Value Options: Constant|External Source

    Value Options: Constant|External Source

    Check box

    ✔

    ✔

    N/A

    ╳

    ╳

    Date time

    ✔

    ✔

    N/A

    ╳

    ╳

    Decimal

    ✔

    ✔

    ╳

    ╳

    ╳

    Drop down

    ✔

    ✔

    ╳

    ╳

    ✔

    Integer

    ✔

    ✔

    ╳

    ╳

    ╳

    Value picker

    ✔

    ✔

    N/A

    ╳

    ╳

    Password

    ✔

    ✔

    N/A

    ╳

    ╳

    Text area

    ✔

    ✔

    ╳

    ╳

    ╳

    Text field

    ✔

    ✔

    ╳

    ╳

    ✔

    Text

    ✔

    ✔

    ╳

    ╳

    ╳

    Image

    ╳

    ╳

    ╳

    ╳

    ╳

    Multi select

    ╳

    ╳

    N/A

    ╳

    N/A

    Dual list

    ╳

    ╳

    N/A

    ╳

    N/A

    Radio Group

    ╳

    ╳

    ╳

    ╳

    ╳

    Data Grid

    ╳

    ╳

    N/A

    N/A

    N/A

    Object Field

    ╳

    ╳

    N/A

    N/A

    N/A

    Multi Value Picker

    ╳

    ╳

    N/A

    N/A

    N/A

    Combo box

    ╳

    ╳

    ╳

    ╳

    ╳

    Array Input

    ╳

    ╳

    N/A

    ╳

    N/A

    Link

    ╳

    ╳

    ╳

    ╳

    ╳

    File Upload

    N/A

    N/A

    N/A

    N/A

    N/A

  • In request info fields, the following value fields are supported for the Bind field and External source value source:

    • Catalog item name

    • Content source type

    • Current organization

    • All fields under resource properties

  • Support for Constraints

Note:

  • The data type support of Drop down, Multi-select, and Dual list as shown in the below table is also supported for String, Integer, and Decimal.

  • 'N/A' in the below table represents that data types are not supported in ServiceNow since they are not available in VMware Aria Automation.

  • The supported VMware Aria Automation field types are supported for Constraints:

Constraints

Required

Regular Expression

Minimum Value

Maximum Value

Data Types

Constant

Conditional

External Source

Constant

Conditional

Constant

Conditional

External Source

Constant

Conditional

External Source

Array input

╳

╳

╳

╳

╳

╳

╳

╳

╳

╳

╳

Check box

✔

╳

╳

N/A

N/A

N/A

N/A

N/A

N/A

N/A

N/A

Combo box

╳

╳

╳

╳

╳

╳

╳

╳

╳

╳

╳

Data grid

╳

╳

╳

╳

╳

╳

╳

╳

╳

╳

╳

Date time

✔

╳

╳

N/A

N/A

╳

╳

╳

╳

╳

╳

Decimal

✔

╳

╳

╳

╳

✔

╳

╳

✔

╳

╳

Drop down

✔

╳

╳

╳

╳

╳

╳

╳

╳

╳

╳

Dual list

╳

╳

╳

╳

╳

╳

╳

╳

╳

╳

╳

File upload

╳

╳

╳

N/A

N/A

╳

╳

╳

╳

╳

╳

Image

N/A

N/A

N/A

N/A

N/A

N/A

N/A

N/A

N/A

N/A

N/A

Integer

✔

╳

╳

╳

╳

✔

╳

╳

✔

╳

╳

Link

N/A

N/A

N/A

N/A

N/A

N/A

N/A

N/A

N/A

N/A

N/A

Multi select

╳

╳

╳

╳

╳

╳

╳

╳

╳

╳

╳

Multi value picker

╳

╳

╳

N/A

N/A

╳

╳

╳

╳

╳

╳

Object field

╳

╳

╳

╳

╳

╳

╳

╳

╳

╳

╳

Password

✔

╳

╳

✔

╳

✔

╳

╳

✔

╳

╳

Radio group

N/A

N/A

N/A

N/A

N/A

N/A

N/A

N/A

N/A

N/A

N/A

Text

N/A

N/A

N/A

N/A

N/A

N/A

N/A

N/A

N/A

N/A

N/A

Text area

✔

╳

╳

✔

╳

✔

╳

╳

✔

╳

╳

Text field

✔

╳

╳

✔

╳

✔

╳

╳

✔

╳

╳

Tree picker

╳

╳

╳

N/A

N/A

N/A

N/A

N/A

N/A

N/A

N/A

Value picker

✔

╳

╳

N/A

N/A

N/A

N/A

N/A

N/A

N/A

N/A

Supported Cloud Providers

  • VMware vSphere®, Amazon Web Services™ (AWS), Google Cloud Platform™, and Microsoft® Azure® Cloud are supported.

Other Supported Functionality and Limitations

  • Defining the permissions for Admin, Catalog Admin, and User is supported.

  • Reconciliation of CMDB to keep the CI item updated is supported.

  • If the ServiceNow users are not able to view deployments, ensure that the user is using the email address as a user name in the VMware Aria Automation and it must be the same as the email address of the user in ServiceNow.

  • Project Group Entitlements:

    • In ServiceNow, on the Project record, under the Users section, you can add multiple groups in the Project Group, so that all the members of the group can view the deployments and resources related to a particular Project.

    • Groups must have cmdb_read and x_vmw_cloudservice.vra_end_user roles to access deployments and resources, and also to perform the day-2 actions.

  • The VMware Aria Automation Plug-in is tested on the following web browsers and versions:

Web Browser

Minimum Supported Version

Google Chrome

118.0.5993.71

Microsoft Edge

118.0.2088.46

Mozilla Firefox

118.0.2