ServiceNow Users are not able to View Deployments

Deployments and resource owners are not able to view their deployments and resources.

Problem

ServiceNow end users are not able to view their deployments and resources.

Cause

The user's user name and email address are not the same in VMware Aria Automation.

Solution

Ensure that the user is using the same user_id/user_name of users in ServiceNow as that of VMware Aria Automation On-Prem and it must be the same email address of users in ServiceNow as that of VMware Aria Automation Cloud.