You can optimize the plugin's data import process by configuring event-based data synchronization using the VMware Aria Automation Orchestrator interface and creating subscriptions in VMware Aria Automation. The event data is migrated from VMware Aria Automation to ServiceNow through VMware Aria Automation Orchestrator by configuring it.

Prerequisites

  • You must have access to the VMware Aria Automation and VMware Aria Automation Orchestrator.

  • Required VMware Aria Automation Plug-in 8.13 version or above.

Procedure

  1. Login to the VMware Aria Automation Orchestrator.
  2. Navigate to the Add a REST Host workflow.
  3. Click Run to execute the workflow.
  4. Provide the values to the following fields in the workflow page:

    Tabs

    Fields

    Host Properties

    Name: Choose a descriptive name for the host (example: demo-host).

    URL: Enter the URL of the ServiceNow instance you want to connect to.

    Host Authentication

    Host Authentication Type: Select Basic

    User Credential

    Session Mode: Choose Shared

    User Name: Enter the user name of the ServiceNow admin.

    Password: Enter the password of the ServiceNow admin.
  5. Run the workflow. Wait till the workflow execution is completed successfully.
  6. Navigate to the Add a REST Operation workflow.
  7. Click Run to execute the workflow.
  8. Provide the values to the following fields in the workflow page:

    Fields

    Inputs

    Parent Host

    Select the previously added host (example: "demo-host")

    Name

    Assign a name to the operation, such as "demo-operation

    Template URL

    Provide api/now/import/x_vmw_cloudservice_aria_automation_web_s

    HTTP Method

    Choose POST

    Content

    Select application/json
  9. Run the workflow. Wait till the workflow execution is completed successfully.
  10. You must download and import the VMware Aria Automation Orchestrator package, and configure the Event Based Data Sync for ServiceNow workflow by following the below steps:
    1. To download the VMware Aria Automation Orchestrator package, click here.
    2. To import the package into VMware Aria Automation Orchestrator, see Import a Package in the vRealize Orchestrator Client.
    3. Open the workflow "Event Based Data Sync for ServiceNow" which is imported with the VMware Aria Automation Orchestrator package.
    4. Select the Variables tab and open the restOperation variable.
    5. Provide the entity of the “Add a Rest Operation” workflow created earlier. Refer step 6 to 9.
    6. Click Save and validate the workflow if required.