The ServiceNow system administrator or plug-in admin can configure email notification properties and support tickets in the VMware Aria Automation Plug-in.
The system administrator or plug-in admin can configure the email notification for these functionalities:
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Manage Endpoint: An email is sent to the users responsible to create, update, and delete the endpoint.
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Approval request: If the email settings are configured, then:
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An email is sent to both requester and approval group once the request is created.
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An email is sent to requester if the submitted request is approved or rejected.
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An email is sent to requester if more information is required by the approval group.
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Deployment Requested Items (RITM) to VMware Aria Automation: If the email settings are configured, then:
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An email is sent to requester once the RITM is submitted.
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If the approval group is configured, an email is sent to the approval group once the RITM is submitted.
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An email is sent to requester if RITM is successful.
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An email is sent to requester if RITM is failed and a support ticket is created.
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Day-2 actions: If the email settings are configured, then:
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An email is sent to requester if a Day-2 deployment or resource action is successful.
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An email is sent to requester if a Day-2 deployment or resource action is failed and a support ticket is created.
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The system administrator or plug-in admin can configure the properties to create support tickets:
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A support ticket is created if a RITM request is failed.
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A support ticket is created if a Day-2 deployment or resource action is failed.