The ServiceNow system administrator and plug-in admin can define a cancel time for catalog requests when the mid-server is down.
You must update the
x_vmw_cloudservice.cancelCatalogRequest
system property to configure the cancel time if the mid-server is down. For more information, refer system properties table in Appendix.
The catalog requests will be declined if the request is not submitted to VMware Aria Automation before the defined cancelation time.