Email and Ticketing Properties

The ServiceNow system administrator or plug-in admin can configure email notification properties and support tickets in the VMware Aria Automation Plug-in.

The system administrator or plug-in admin can configure the email notification for these functionalities:

• Manage Endpoint: An email is sent to the users responsible to create, update, and delete the endpoint.

• Approval request: If the email settings are configured, then:

  • An email is sent to both requester and approval group once the request is created.

  • An email is sent to requester if the submitted request is approved or rejected.

  • An email is sent to requester if more information is required by the approval group.

• Deployment Requested Items (RITM) to VMware Aria Automation: If the email settings are configured, then:

  • An email is sent to requester once the RITM is submitted.

  • If the approval group is configured, an email is sent to the approval group once the RITM is submitted.

  • An email is sent to requester if RITM is successful.

  • An email is sent to requester if RITM is failed and a support ticket is created.

• Day-2 actions: If the email settings are configured, then:

  • An email is sent to requester if a Day-2 deployment or resource action is successful.

  • An email is sent to requester if a Day-2 deployment or resource action is failed and a support ticket is created.

The system administrator or plug-in admin can configure the properties to create support tickets:

• A support ticket is created if a RITM request is failed.

• A support ticket is created if a Day-2 deployment or resource action is failed.