Configure the Support Group for Request Failure Incidents

If a deployment request initiated from the ServiceNow fails in VMware Aria Automation or if a day-2 action fails, the VMware Aria Automation plug-in creates a support ticket and assigns it to the support group. The system administrator can configure the system properties for support groups.

You must update the x_vmw_cloudservice.support_group_for_ITSM_8.x system property to configure the support group.