If your migration assessment fails or encounters problems, perform these troubleshooting steps.

Table 1. Troubleshooting Migration Assessment
Problem Reason Solution
Business group assessment failed Your migration assessment might fail after connecting a source account. Retry the migration assessment.
Assessment Report only shows information for one tenant when I assessed multiple. Assessment reports only shows the tenant information of the last assessed tenant and not all assessed tenants. Re-add the missing tenant and rerun assessment. Repeat for each missing tenant.
After adding a multi-org source environment, the source instance page shows a 404 Bad Request error. One or more tenants are opened as tabs in the same browser window. Use a different browser for each tenant.
Cannot add vRA 7.x source environment for migration assessment, issuing the error message "Http failure response for https://<vRA8 FQDN>/migration/api/tenants/GUID/include: 500 OK ". The SSL certificate has the wrong hostname and a vRA 7 source system with the same hostname found in the SSL certificate was already added. Contact support.