Your deployment request might fail for many reasons. It might be due to network traffic, a lack of resources on the target cloud provider, or a flawed deployment specification. Or, the deployment succeeded, but it does not appear to be working. You can use Automation Service Broker to examine your deployment, review any error messages, and determine whether the problem is the environment, the requested workload specification, or something else.

You use this workflow to begin your investigation. The process might reveal that the failure was due to a transient environmental problem. Redeploying the request after verifying the conditions have improved resolves this type of problem. In other cases, your investigation might require you to examine other areas in detail.


  1. To determine if a request failed, select Consume > Deployments > Deployments and locate the deployment card.
    Failed deployment card
    Failed deployments are indicated on the card.
    1. Review the error message.
    2. For more information, click the deployment name for the deployment details.
  2. On the deployment details page, click the History tab.

    The Deployment details history tab where you can review the event tree and the Details information for troubleshooting information.
    1. Review the event tree to see where the provisioning process failed. This tree is useful when you modify a deployment, but the change fails.
    2. The Details provides a more verbose version of the error message.

What to do next

If you are unable to resolve your problem, contact your cloud administrator for additional assistance.