The user criteria control the accessibility of categories and catalog items in the Service Catalog. The ServiceNow users and end-users require user criteria to access projects/catalog items. The ServiceNow system administrator can create user criteria in the VMware Aria Automation plug-in scope.

  • You must create entitlement using the user criteria. To create the user criteria records in the Service Catalog, see Create User Criteria Record.

  • To assign the user criteria to catalog items and projects in the Service Catalog, see Apply User Criteria to Items and Categories.

  • The restrictions for user criteria to view individual projects/catalog items are directly applied by adding items in Available For or Not Available For related lists in the User Criteria form.

  • The system administrator must provide access to projects/ catalog items for a specific user by following the below steps:

Procedure

  1. Create User Criteria in the Service Catalog.
  2. Add Groups and Users in User Criteria.
  3. Add the user criteria in Available For if a specific user requires to access a specific project/catalog item.
  4. Add the user criteria in Not Available For if the specific user does not want to access a specific project/catalog item.
    Note:

    The user cannot access the catalog item when the user is on both Available For and Not Available For lists because the Not Available For settings will override Available For settings.