Once you have finished Installing and Configuring the Management Pack, check the Collection State and Collection Status for the adapter instance on the Solutions page. If they show as Not Collecting or No Data Receiving, respectively, the following troubleshooting topics can help you diagnose and correct common problems with your adapter instance.

Test Connection Errors

When Creating an Adapter Instance, click Test Connection after entering all of your configuration settings to ensure VMware Aria Operations can connect to the specified host.

The following errors are possible:

Bad VMware Aria Operations User Name/Password

Ensure the correct VMware Aria Operations User Name and Password was entered.

Could Not Connect to XClarity Server

  • Ensure the server is on and accessible.

  • Ensure the hostname or IP is correct.

  • Ensure the correct XClarity Administrator username and password was entered.

Adapter and Collector Log Files

You can review adapter errors in the adapter and collector log files, which can be viewed in the VMware Aria Operations UI or in an external log viewer.

  • Adapter log files are located in the $VCOPS_BASE/user/log/adapters/LenovoComputeAdapter/ folder.

  • Collector log files are located in the $VCOPS_BASE/user/log/ folder.

To set the base log level for the collector in VMware Aria Operations:

  1. Navigate to Administration > Logs.

  2. Expand the PRIMARY folder, then select the COLLECTOR folder.

  3. Click the Edit Properties icon.

  4. In the Root logger level drop-down menu, select the desired option.

  • The default logging level is warning.

  • To troubleshoot issues, set the logging level to info.

  • To view detailed messages, including micro steps, queries, and returned results, set the logging level to debug.


If you set the logging level to debug, log files can become large very quickly. Set the logging level to debug only for short periods of time.

For more information about viewing log files and modifying levels, refer to the VMware Aria Operations online help.