Once you have finished Installing and Configuring the Management Pack, check the Collection State and Collection Status for the adapter instance on the Solutions page. If they show as Not Collecting or No Data Receiving, respectively, the following troubleshooting topics can help you diagnose and correct common problems with your adapter instance.

Common Error Messages

Errors that are fatal will cause test connection to fail or will cause collection to exit without returning resources.

Key

Label

Fatal

Test Connection or Collection

Recommendation

host_validation

Host Validation

True

Both

Verify your host settings

port_validation

Port Validation

True

Both

Change the instance_or_port parameter to either the instance name or a port in range 1 to 65535.

ssl_certificate_validation

SSL Certificate Validation

True

Both

Ensure that a valid SSL certificate is present or change the SSL settings.

ssl_support

SSL Support

True

Both

Verify your SSL settings.

user_authentication

User Authentication

True

Both

Verify your user credentials.

domain_validation

Domain Format Validation

True

Both

Verify that the format for a LDAP user is 'domain\user' and that a standard username does not contain the character ''.

database_connection

Database Connection

True

Both

Verify that the database is running and accepting connections.

sql_server_target_check

SQL Server Target Check

True

Both

Make sure that the connection info provided points to a SQL Server

vmm_database_check

VMM Database Check

True

Both

Make sure that the connection points to the SQL Server Instance hosting the VMM database (VirtualManagerDB).

vmm_supported_version

VMM Supported Version

True

Test Connection

Upgrade VMM to a current version.

query_execution

Query Execution

False

Both

Verify that the user has permissions to run the query, or disable the query using the connection info.

Adapter and Collector Log Files

You can review adapter errors in the adapter and collector log files, which can be viewed in the VMware Aria Operations UI or in an external log viewer.

  • Adapter log files are located in the $VCOPS_BASE/user/log/adapters/SCVMMAdapter/ folder.

  • Collector log files are located in the $VCOPS_BASE/user/log/ folder.

To set the base log level for the collector in VMware Aria Operations:

  1. Navigate to Administration>Logs.

  2. Expand the MASTER folder, then select the COLLECTOR folder.

  3. Click the Edit Properties icon.

  4. In the Root logger level drop-down menu, select the desired option:

    1. The default logging level is warning.

    2. To troubleshoot issues, set the logging level to info.

    3. To view detailed messages, including micro steps, queries, and returned results, set the logging level to debug.

      Caution:

      If you set the logging level to debug, log files can become large very quickly. Set the logging level to debug only for short periods of time.

For more information about viewing log files and modifying levels, refer to the VMware Aria Operations online help.