You can troubleshoot generic Management Pack problems such as, connection errors, collector or collector group errors, certificate errors and other issues which occur while using VMware Aria Operations Cloud.
Certificate Expired
VMware Aria Operations Cloud might prompt you with a Certificate Expired or Renew Certificate message when you try to validate the connection.
Solution:
Validate the connection to import the new certificate.
You might have to remove the existing certificate.
Incorrect Credentials
You might be prompted with incorrect credentials error message when you validate the connection between VMware Aria Operations Cloud and the Management Pack.
Solution: Acquire correct credentials for the endpoint.
Unreachable Error
Connection unreachable or connection timeout error is displayed when you try to validate the connection between VMware Aria Operations and the Management Pack.
Solution: SSH to VMware Aria Operations/CP node ping and curl -v telnet://<endpoint>:443 to validate connectivity.
Most end points use port 443 for connection, for more information please refer VMware Aria Operations Cloud documentation.
Collector or Collector Group Missing
The Management Pack might report collector or collector group missing error, if the collector is offline or the collector is not assigned to a Management Pack.
Solution: Verify that collector is online and is assigned to the Management Pack.
