Management UI Does Not Show VMware Aria Operations for Logs Agents

Information about the VMware Aria Operations for Logs Agents instances does not appear on the Agents page of the Management UI.

Problem

After you install the VMware Aria Operations for Logs Agents you do not see the VMware Aria Operations for Logs Agents in the Agents page of the Management UI.

Cause

The most common causes are network connectivity problems or incorrect configuration of the VMware Aria Operations for Logs Agents in the liagent.ini file.

Solution

• Verify that the Windows or Linux system that the VMware Aria Operations for Logs Agents are installed on has connectivity to the VMware Aria Operations for Logs server.
• Verify that the VMware Aria Operations for Logs Agents use the cfapi protocol.
  When using the syslog protocol the UI does not show VMware Aria Operations for Logs Windows Agents.
• View the contents of the VMware Aria Operations for Logs Agents log files located in the following directories .
  • Windows - %ProgramData%\VMware\Log Insight Agent\log
  • Linux - /var/log/loginsight-agent/
  Look for log messages that contain the phrases Config transport error: Couldn't resolve host name and Resolver failed. No such host is known.
• Verify that the liagent.ini contains the correct configuration for the target VMware Aria Operations for Logs server. See Set Target Log Insight Server of the Log Insight Windows Agent and Set Target Log Insight Server of the Log Insight Linux Agent.