The Troubleshoot page provides all the relevant and required information you might need to troubleshoot an entity using Guided Network Troubleshooting in VMware Aria Operations for Networks.

On this page, you see the following sections:

Section Details
Troubleshooting Insights You see:
  • List of the top three troubleshooting insights which contain troubleshooting hints.

    You can click the Analysis button to view the anomaly details.

Troubleshooting Information You see:
  • Information related to the incident, such as status, root cause metrics, closing remarks, created by, created at, and so on.
  • Information related to the entity that you are troubleshooting, such as start entity name, traffic and flows on the entity.
  • Any past incidents created for the entity.
Relationships You see the dependency graph of the selected entity for which you are troubleshooting.

The dependency graph shows all the related entities based on network, storage, and compute relations. You can select the entities in the dependency graph, and view information related to each selected entity.

In the dependency graph, all the related entities are grouped in various categories, such as by VMs, Host, Flows, and so on.

You can click the plus icon to expand a group. You can also use sort by and group by function to see entities in a particular order in a group.

The system highlights the path and entities identified with the anomalies in red.
Metrics and Alerts You see all the metrics and alerts relevant to the entity you have selected in the Relationship widget.

You see all the anomalies in a metrics highlighted by (an inverted triangle) for quick detection.

You can view report based on the analysis type you have selected. Also, you can filter metrics and alerts based on various parameters, such as metric name, entity name, and so on.

If you find a metric that might be a potential root cause, you can click The Mark as root cause icon to mark the metric.

If you find a metric which you want to mark for your reference, you can click The Flag metric icon to flag the metric.

Notes You see a section for notes to add your findings, insights, or other information that you want to remember.

You can use this section to collaborate with other users, as anyone who opens the troubleshooting session can see your notes.

You can also modify the scope of the analysis by using Modify button. When you click the Modify button located at the top-right corner, you see Troubleshooting Scope widget.
Troubleshooting Scope In the Troubleshooting Scope, you see the following:
  • You see the selected time range for troubleshooting.

    You can also change the selected time range for which you want the system to perform troubleshooting.

  • You see the selected analysis type and level.

    The single metric performs troubleshooting on the single metric time-series, and the multi-metrics perform troubleshooting on two correlated time-series metrics.

  • You can also see the sensitivity level. The sensitivity level determines how the system detects anomalies. The higher the level you select, the more the number of anomalies you see.

    You can select one of the following sensitivity level: low, medium, or high.