This section details the steps to upload logs through scripts on the controller.
You can upload logs through attach2case.py script on the Controller. Before running the script, ensure the following:
A per-user or per-account token for API authentication.
Forward proxy on the network which the Controller is part of.
Super user access to the Controller.
The attach2case.py script is found under /opt/avi/scripts directory.
The CLI format is as follows.
User@Test-MacBook-Pro:~$ ssh [email protected] Avi Cloud Controller Avi Networks software, Copyright (C) 2013-2017 by Avi Networks, Inc. All rights reserved. Version: 17.1.8 Date: 2017-09-21 06:03:07 UTC Build: 9020 Management: 10.10.22.62/23 UP Gateway: 10.10.22.1 UP [email protected]'s password: The copyrights to certain works contained in this software are owned by other third parties and used and distributed under license. Certain components of this software are licensed under the GNU General Public License (GPL) version 2.0 or the GNU Lesser General Public License (LGPL) Version 2.1. A copy of each such license is available at http://www.opensource.org/licenses/gpl-2.0.php and http://www.opensource.org/licenses/lgpl-2.1.php Last login: Fri Oct 6 07:01:03 2017 from 10.10.221.61 admin@Test-Cntl:~$ admin@Test-Cntl:~$ cd /opt/avi/scripts admin@Test-Cntl:/opt/avi/scripts$ pwd /opt/avi/scripts admin@Test-Cntl:/opt/avi/scripts$ ls -l attach2case.py rwxrwx-- 1 root root 14187 Sep 21 06:03 attach2case.py root@Test-Cntl:/opt/avi/scripts# ./attach2case.py --help usage: attach2case.py [-h] [-c CONFIG] [-d] [-H HOSTNAME] [-i] [-p {http,https}] [-P] [-t TOKEN] CASE-NUMBER FILE [FILE ...] Attaches files to a case on the Avi Networks portal. positional arguments: CASE-NUMBER case number to attach files to FILE files to attach to the case optional arguments: -h, --help show this help message and exit -c CONFIG, --config CONFIG Path to configuration file (JSON) (default: None) -d, --debug Enable HTTP debug (default: False) -H HOSTNAME, --hostname HOSTNAME HTTP hostname (default: avinetworks.com) -i, --insecure Allow insecure SSL connections (default: False) -p {http,https}, --protocol {http,https} HTTP protocol (default: https) -P, --progress Display progress indicator (default: False) -t TOKEN, --token TOKEN API authentication token
The script can be executed as follows.
/opt/avi/scripts/attach2case.py -H avinetworks.com -t -P -p https <case#>
admin@Test-Cntl:/opt/avi/scripts$ sudo su [sudo] password for admin: root@Test-Cntl:/opt/avi/scripts# ls -ltrh /home/admin/test total 5.4G -rwxrwxrwx 1 admin admin 3.5G Oct 6 06:44 test.tar.gz -rwxrwxrwx 1 admin admin 2.0G Oct 6 06:47 controller.pkg root@Test-Cntl:/opt/avi/scripts# ./attach2case.py -H avinetworks.com -t -P -p https 3763 /home/admin/test/controller.pkg 100% root@Test-Cntl:/opt/avi/scripts# ./attach2case.py -H avinetworks.com -t -P -p https 3763 /home/admin/test/test.tar.gz 100% Attaches files to a case on the Avi Networks portal.
What Data Are Collected in Tech Support Logs
As the Avi Load Balancer system has evolved functionally over time, so too have the number of tech support log _types_ and the data captured in each. Ten tech support types appear below. The debuglogs type captures Controller-specific debugging data; all other types capture data associated with their self-explanatory name.
clustering
metrics logs
debuglogs
placement
portal
serviceengine
upgrade
virtualservice
gslb
pool
The logs collected through the shell command show tech-support debuglogs contains all the relevant Controller logs from the previous and current partition from all the nodes in the cluster; this command is a superset of other
show tech-support [clustering, upgrade, placement, portal, metricslogs, gslb] commands.
The two exceptions are:
1. show tech-support virtualservice: Collects the additional show-command output listed below for a given virtual service, along with SE logs for SEs onto which the virtual service has been placed, and the Controller logs from all the nodes in the current partition.
show virtualservice
show virtualservice <key>
show virtualservice <key> detail
show virtualservice <key> tcpstat
show virtualservice <key> dnstable
show virtualservice <key> internal
show virtualservice <key> httpstats
show virtualservice <key> dosstat
show shardserver
2. show tech-support pool: Collects the additional show-command output listed below for a given pool, along with SE logs for SEs onto which the virtual service has been placed, and the vs_mgr logs from all the Controller nodes in the current partition.
show pool
show pool <key> algo
show pool <key> connpool
show pool <key> connpool filter disable_aggregate se
show pool <key> debug - show pool <key> detail
show pool <key> detail filter disable_aggregate se
show pool <key> internal
show pool <key> internal filter disable_aggregate se
show pool <key> httpcache
show pool <key> httpcache filter disable_aggregate se
show pool <key> httpcachestats
show pool <key> httpcachestats filter disable_aggregate se
show pool <key> persistence
show pool <key> persistence filter disable_aggregate se
show pool <key> hmon
show pool <key> summary
show pool <key> vs
show pool <key> server detail
show pool <key> server detail filter disable_aggregate se
show pool <key> server summary
show pool <key> server internal
show pool <key> server internal filter disable_aggregate se
show pool <key> server hmonstat
show pool <key> server hmonstat filter disable_aggregate se
If it is clear to the system administrator that a problem is associated with a particular virtual service, then capturing the virtualservice tech support log specific to that VS is best. Otherwise, the combination of debuglogs and serviceengine tech support logs is generally best.
