The Carbon Black App Control Console includes a page that displays certain diagnostic files for the Carbon Black App Control Server and its agents. These files can be useful when you are investigating issues in your Carbon Black App Control environment with the assistance of VMware Carbon Black Support.

Diagnostic files appear on the Diagnostic Files tab of the Requested Files page, and include:

  • Server Installation Logs and dump files
  • Agent diagnostic files requested by console users

Server installation log and dump files appear automatically on the tab when server activity causes them to be created. Agent diagnostic files must be requested through the Computers or Computer Details page. Once uploaded to the server, you can download these files to any computer running the console.

Access to diagnostic files is available without a special license or permission.

Note: This section describes diagnostic file uploads only. For information about uploading other files from an agent, see Uploading Files from Agents. This capability requires a separate license.