Please view our Customer Support Guide on the User Exchange for more information about Technical Support: https://community.carbonblack.com/t5/Support-Zone/Guide-to-Carbon-Black-Customer-Support/ta-p/34324
For your convenience, Carbon Black Technical Support offers several channels for resolving support questions:
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Carbon Black User Exchange: https://community.carbonblack.com
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Support Home Page: https://www.carbonblack.com/resources/support/
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Email: support@carbonblack.com
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Phone: 877.248.9098
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Fax: 617.393.7499