This topic describes how to contact VMware Carbon Black Support.
Please view our Customer Support Guide on the User Exchange for more information about Technical Support:
https://community.carbonblack.com/t5/Support-Zone/Guide-to-Carbon-Black-Customer-Support/ta-p/34324
For your convenience, support for Carbon Black products is available through several channels:
- Web: User eXchange
- E-mail: [email protected]
- Phone: 877.248.9098
When you call or email technical support, please provide the following information to the support representative:
- Contact: Your name, company name, telephone number, and e-mail address
- Product version: Product name and version number
- Hardware configuration: Hardware configuration of the server or endpoint having the issue
- Problem: Action causing the problem, error message returned, and event log output
- Problem severity: Critical, Major, Minor, Request