The server uninstallation program removes App Control files and associated third-party software installed on the system.

To uninstall the server, you must log in as a user with administrative privileges, preferably as the same App Control Server service user that was used to install the server. The uninstall program is on the Start > All Programs > Carbon Black App Control menu, although you can also use the Add or Remove Programs interface in the Windows Control Panel. Consider the following points before you uninstall:

  • If you are uninstalling and do not intend to reinstall the App Control Server, place all policies in Disabled mode before uninstalling. Otherwise, computer users will not be able to uninstall the agent without special assistance. If you attempted to uninstall the App Control Server without changing all policies to Disabled mode first, contact Carbon Black Support.

  • When you start the App Control Server installer/uninstaller program, it verifies that you have the permissions required to uninstall the App Control Server. If there are any rules or permissions prevent un-installation from going forward, the installer provides a report detailing what must be done before you can proceed. This includes blocks due to an enabled App Control Agent on the computer running the server and other folder or registry permission issues.

  • Self-signed Carbon Black certificates are removed during the uninstallation process. If you used a certificate from a certificate authority (i.e. one that is installed in the Windows Certificate Store), it is not removed.

To uninstall the App Control Server Server software

  1. From the Control Panel, navigate to Programs and Features to uninstall a program.
  2. Select Carbon Black App Control from the list and then click Uninstall. A confirmation dialog appears.
    The uninstallation confirmation dialog
  3. Click Yes to start the uninstallation process. When the uninstallation process is complete, either the dialog will close by itself or you will see the Uninstall Complete screen.
  4. Generally, you do not need to reboot your system after uninstalling the server. If a reboot is necessary (which is true only if the uninstall program could not remove certain App Control files), the screen includes reboot options.
    The Uninstall Complete dialog with restart options

    If the options appear, rebooting now is recommended unless you have other immediately necessary activity on the server (for example, an error in uninstalling).

    1. Choose a reboot option if prompted.
    2. Click Finish.
    • For instructions on uninstalling the App Control Agent, refer to the VMware Carbon Black App Control Agent Installation Guide.
    • Uninstalling the server reverts the IIS configuration to its state prior to server installation. Any configuration changes applied during the time the server was installed are lost.
    • The server uninstall program will not remove the App Control database. It must be deleted separately.
    • If the FastCGI module was installed by the server installation program, the uninstall program presents a choice to un-install it or leave it installed once the server itself has been uninstalled.
    • Visual Studio 2012 and 2015 runtimes installed during server installation are not removed when you run the uninstall program.
    • If the Integrations folder in the App Control installation directory contains files that were not installed with the server, the folder and its contents are not removed when you uninstall the server. The Integrations folder can contain user data produced when App Control is integrated with third-party tools or CB Inspection.