This topic describes how to contact VMware Carbon Black Support.

Please view our Customer Support Guide on the User Exchange for more information about Technical Support:

For your convenience, support for Carbon Black products is available through several channels:
  • Web: User eXchange
  • E-mail:
  • Phone: 877.248.9098
When you call or email technical support, please provide the following information to the support representative:
  • Contact: Your name, company name, telephone number, and e-mail address
  • Product version: Product name and version number
  • Hardware configuration: Hardware configuration of the server or endpoint having the issue
  • Problem: Action causing the problem, error message returned, and event log output
  • Problem severity: Critical, Major, Minor, Request