Perform the following procedure to initiate a diagnostic file upload from one agent.


  1. On the console menu, click Assets > Computers. The Computers page opens.
  2. Find the computer that contains the statistics or diagnostic information you want to upload and open its Computer Details page.
  3. On the Computer Details page, click Other Actions in the Advanced menu, and then click Upload diagnostic files.


Unless a problem is encountered, a message on the Computer Details page indicates that the upload of the file you selected has been scheduled. You can check the Diagnostic Files tab to see whether a new zip file for this agent is available yet.