Welcome to the VMware Carbon Black® App Control™ documentation! Carbon Black App Control locks down critical systems and servers to prevent unwanted changes and ensure continuous compliance with regulatory mandates..

Carbon Black App Control documentation may contain information associated with products not currently deployed in your organization. For more information about the Carbon Black platform and available products, see https://www.carbonblack.com/products-index/. You can create custom documentation collections, containing only the content needed for your organization, using MyLibrary.

Note:
  • The VMware Carbon Black App Control User Guide is only supplied on this site only as a PDF at this time. Within the software, the same content is available as online help.
  • Legacy content prior to version 8.7 can be found on the Carbon Black User Exchange. Please use the resources below to link directly to relevant content on the User Exchange.

Navigation Tips

  • Use the navigation on the left to browse the available documentation for Carbon Black EDR.
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Resources

Contacting VMware Carbon Black Support

Please view our Customer Support Guide on the User Exchange for more information about Technical Support:

https://community.carbonblack.com/t5/Support-Zone/Guide-to-Carbon-Black-Customer-Support/ta-p/34324

For your convenience, support for Carbon Black App Control is available through several channels:

Technical Support Contact Options
Web: User eXchange
E-mail: support@carbonblack.com
Phone: 877.248.9098

When you call or email technical support, please provide the following information to the support representative:

Required Information Description
Contact Your name, company name, telephone number, and e-mail address
Product version Product name (for example, Carbon Black App Control Server or Agent) and version number
Hardware configuration Hardware configuration of the server or endpoint having the issue (processor, memory, and RAM)
Problem Action causing the problem, error message returned, and event log output (as appropriate)
Problem severity Critical, Major, Minor, Request