Welcome to the VMware Carbon Black® App Control™ documentation site!

Quick Links:
8.10 Server
    Release Note
    8.10 User Guide
    Server Installation Guide
    Server OER
    SQL Server Configuration Guide
    Supported Integrations
    Events Guide
1.22 Rules Installer and Rapid Configs
    v1.22 Release Note
    v1.22 Rules Installer and Rapid Configs Guide
Agent Installation
    Agent Installation Guide
Latest Agent Release Notes
    macOS Agent v8.9.0
    Linux Agent v8.7.16
    Windows Agent v8.9.0
Agent Operating Environment Requirements
    Windows Agent OER (Desktop)
    Windows Agent OER (Server)
    Windows Agent OER (Embedded)
    Linux Agent OER
    macOS Agent OER
Latest Product Announcements
    1.22 Rules Installer
    Server 8.10
    8.9.0 macOS Agent
    8.7.16 Linux Agent
    8.9.0 Windows Agent
General Content
    Release Information and Downloads
    App Control Support Policy
    Carbon Black User Exchange
    Carbon Black Developer Network
    Tech Zone - App Control
    Technical Support

Carbon Black App Control locks down critical systems and servers to prevent unwanted changes and ensure continuous compliance with regulatory mandates. Carbon Black App Control documentation may contain information associated with products not currently deployed in your organization. For more information about the Carbon Black platform and available products, see https://www.vmware.com/products/app-control.html. You can create custom documentation collections, containing only the content needed for your organization, using MyLibrary.

  • The VMware Carbon Black App Control User Guide is only supplied on this site only as a PDF at this time. Within the software, the same content is available as online help.
  • Legacy content prior to version 8.7 can be found on the Carbon Black User Exchange. Please use the resources below to link directly to relevant content on the User Exchange.

Navigation Tips

  • Use the Quick Links table at the top of the page to easily find the most common Carbon Black App Control documentation.
  • Use the navigation on the left to browse all of the available documentation for Carbon Black App Control.
  • To view content in PDF, select the Download PDF icon.
  • When searching for content within a book, a filter displays after you begin entering the search criteria. Select Book to search only in that book. Select All to search the entire VMware content library.

Contacting VMware Carbon Black Support

Please view our Customer Support Guide on the User Exchange for more information about Technical Support:


For your convenience, support for Carbon Black App Control is available through several channels:

Technical Support Contact Options
Web: User eXchange
E-mail: cb-support@vmware.com
Phone: 877.248.9098

When you call or email technical support, please provide the following information to the support representative:

Required Information Description
Contact Your name, company name, telephone number, and e-mail address
Product version Product name (for example, Carbon Black App Control Server or Agent) and version number
Hardware configuration Hardware configuration of the server or endpoint having the issue (processor, memory, and RAM)
Problem Action causing the problem, error message returned, and event log output (as appropriate)
Problem severity Critical, Major, Minor, Request